Customer Service Specialist

hace 3 semanas


Madrid, Madrid, España Tbwa ChiatDay Inc A tiempo completo

At Auctane, we are a passionate team united by our mission to fuel commerce through exceptional delivery. We believe in making it possible for businesses to meet the ever-rising expectations of their customers and make the world smaller and more accessible to consumers everywhere.

We are currently seeking a highly motivated Customer Service Specialist to join our dynamic team. As a key member of our customer service department, you will play a crucial role in providing a simple and resolute customer service experience to our clients.

The successful candidate will be responsible for attending live chats and phone calls, supporting the sales team with customer service queries, and being the first point of contact to handle and resolve customer complaints. You will provide friendly and efficient service, manage complaints, and resolve situations between customers and providers.

To succeed in this role, you must be a native or proficient Italian speaker, enjoy working in a fast-paced environment, and be solution-driven. You should have strong communication and interpersonal skills, as well as a positive attitude towards challenges and complaints.

We offer a competitive salary range of $36,000-$40,000 per year, depending on experience, as well as a 99% discount on personal shipment orders via Packlink.pro. You will also receive up to $150 per year to match your NGO donations, volunteer day off, and referral fee. Our company culture promotes diversity and inclusion, and we offer flexible work hours and remote work options.



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