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Customer Service Representative-Swedish And Norwegian
hace 1 mes
About CPM International
CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages to cater to our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.
About the Role
We are seeking a Customer Support Agent to handle customer queries over the telephone, email, chat, and social media. The ideal candidate will strive for first-contact resolution and have a strong understanding of the products and services offered by our client.
Key Responsibilities
- Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.
- Develop a sound understanding of the products and services offered by our client.
- Offer an omnichannel service to our consumers via telephone, email, chat, and social media.
Requirements
- Fluent level of Swedish with exceptional grammar and spelling skills.
- A good understanding of Norwegian.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
What We Offer
- Start date: October 28th.
- Contract: Temporary 3 months with possibility to be extended (1-month probation period).
- Full time: (39 hours/week).
- Working days/Hours: Monday to Friday 9am - 6pm - 1h lunch - 1 early day.
- Salary: €17,537.76 gross per year.
- Incentives: Top performance incentives.
- Paid bank holidays + 1 extra day in lieu.
- WFH work model: within Spain, or Hybrid if based in Catalunya.
- Training: 2 weeks - same shift.
- Office location: Barcelona (La Sagrera).
