Customer Service Representative-Swedish And Norwegian

hace 3 semanas


Madrid, Madrid, España Cpm International A tiempo completo
Customer Support Role Overview

We're seeking a highly skilled and enthusiastic Customer Support Agent to join our team at CPM International. As a Customer Support Agent, you will be working with our clients to provide top-notch customer service and support.

Your Key Responsibilities
  • Handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution
  • Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
  • Develop a sound understanding of the products and services offered by our client
  • Embracing our company values and acting as a brand ambassador

Requirements
  • Fluent level of Swedish with exceptional grammar and spelling skills
  • A good understanding of Norwegian
  • High level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem solving

What We Offer
  • Top performance incentives
  • Paid bank holidays + 1 extra day in lieu
  • Best-in-class people engagement activities and programs
  • Ongoing training and development
  • Employee Assistance Program
  • Employee Benefits Club
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program

Work Environment
We welcome everyone and celebrate diversity in our inclusive workplace. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us.

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