Customer Service Representative-Swedish And Norwegian
hace 3 semanas
We're seeking a highly skilled and enthusiastic Customer Support Agent to join our team at CPM International. As a Customer Support Agent, you will be working with our clients to provide top-notch customer service and support.
Your Key Responsibilities
- Handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution
- Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- Develop a sound understanding of the products and services offered by our client
- Embracing our company values and acting as a brand ambassador
Requirements
- Fluent level of Swedish with exceptional grammar and spelling skills
- A good understanding of Norwegian
- High level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
What We Offer
- Top performance incentives
- Paid bank holidays + 1 extra day in lieu
- Best-in-class people engagement activities and programs
- Ongoing training and development
- Employee Assistance Program
- Employee Benefits Club
- Option to sign-up for Discounted Private Health Insurance
- Referral Program
Work Environment
We welcome everyone and celebrate diversity in our inclusive workplace. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us.
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