Customer Service Representative
hace 5 días
Travel Industry Leader Seeks Slovenian-Speaking Customer Advisor
Eco Plus Solutions is a leading company in the travel industry, and we are seeking a motivated and customer-focused individual to join our team as a Slovenian-Speaking Customer Advisor in Barcelona. As a key member of our customer support team, you will play a critical role in providing exceptional service to our Slovenian-speaking customers, ensuring their travel experiences are smooth and memorable.
Key Responsibilities:
- Customer Support for Slovenian Clients: Provide world-class customer service to Slovenian-speaking travelers by handling their inquiries via phone, email, and live chat, offering assistance with booking reservations, travel itineraries, cancellations, and general inquiries.
- Problem Solving: Address and resolve customer concerns related to travel bookings, accommodation, transportation, and services, using your problem-solving skills to troubleshoot and provide effective solutions in real-time.
- Travel Expertise: Help customers navigate our travel offerings, explain policies and procedures, and provide guidance on destinations, accommodations, and transportation options.
- Booking and Reservation Assistance: Support customers with the booking process, including providing guidance on flights, hotels, car rentals, and vacation packages.
- Customer Relationship Management: Build and maintain strong relationships with customers by delivering personalized, friendly, and professional service, fostering brand loyalty and repeat business.
- Escalation of Complex Issues: Identify and escalate more complex or urgent customer inquiries to the appropriate departments or supervisors.
- Product and Service Knowledge: Stay up-to-date on the company's travel products, services, and promotions, providing accurate information to customers and assisting them in making informed decisions.
- Feedback and Reporting: Collect customer feedback and report common issues to the relevant departments, contributing to ongoing customer satisfaction.
Requirements:
- Fluent in Slovenian (C1/C2 level)
- Excellent verbal and written communication skills in Slovenian
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