Dutch-Speaking Customer Lifecycle Manager

hace 24 horas

Málaga, Málaga, España Nordic Jobs Worldwide A tiempo completo
About the Role

We are seeking a highly motivated and experienced Dutch-Speaking Customer Lifecycle Manager to join our team in Malaga, Spain. As a key member of our customer success team, you will be responsible for securing new customer wins, maximizing up-sell and cross-sell opportunities, and driving alignment and teamwork within the team.

Key Responsibilities
  • Secure new customer wins for Cloud
  • Maximize up-sell and cross-sell opportunities collaborating with Sales Agent, Solution Specialists, client sales teams, and the channel partners
  • Drive alignment and teamwork within a team, department, or across organizational boundaries
  • Engage with partners assigned to Opportunities to drive partner action to recommend the right solutions and close the deal
  • Provide support to partner as needed
  • Actively monitor pipeline, collect feedback, and update involved parties on closure, support close plan execution
  • Collaborate with local TCM on pipeline and partner introductions
  • Curate and connect to customers an ecosystem of best of breed solutions in territory driving growth in customer acquisition, consumption & usage in assigned territory
  • Surface customer wins for partner sell with evidence
  • Surface partner capacity and capability needs and key Opportunities to Partner Management team to drive development and recruitment of new partners
  • Control main performance indicators and run rates of pipeline: hand-off rate, close rate, velocity, customer and agreement retention, revenue recapture, consumption, etc.
  • Establish a foundation for how technology and services can meet customer/partner needs
  • Use a deep understanding of a customer/partner to effectively align the value proposition of the products, technology, and services to the customer's/partner's strategies and needs
  • Create value through the sales cycle
Requirements
  • Native or proficient in Dutch + fluent in English
  • 3-6+ years of technology-related sales or business development experience
  • Experience working within a partner ecosystem and technical sales environment preferred
  • Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required
  • Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
  • Fundamentals certification required
  • Understand cloud deployment and adoption planning
  • Experience with cloud-based productivity, collaboration and communications solution designs, migrations, and management of technology
  • Bachelor's degree required
  • Major or minor in computer science, mathematics, or engineering
  • Proven track record of outstanding performance and achieving goals
  • Exceptional interpersonal as well as verbal and written communication skills
About Us

Nordic Jobs Worldwide is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, we are one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

We are a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.

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