Finnish Speaking Customer Lifecycle Manager
hace 4 días
We are seeking a highly skilled Finnish-speaking Customer Lifecycle Manager to join our team in Malaga, Spain. As a key member of our client's sales team, you will be responsible for securing new customer wins, maximizing up-sell and cross-sell opportunities, and driving alignment and teamwork within the team.
Key Responsibilities:- Secure new customer wins for Cloud
- Maximize up-sell and cross-sell opportunities collaborating with Sales Agent, Solution Specialists, client sales teams, and channel partners
- Drive alignment and teamwork within a team, department, or across organizational boundaries
- Engage with partners assigned to Opportunities to drive partner action to recommend the right solutions and close the deal
- Provide support to partner as needed
- Actively monitor pipeline, collect feedback and update involved parties on closure, support close plan execution
- Collaborate with local TCM on pipeline and partner introductions
- Surface customer wins for partner sell with evidence; surface partner capacity and capability needs and key Opportunities to Partner Management team to drive development and recruitment of new partners
- Control main performance indicators and run rates of pipeline: hand-off rate, close rate, velocity, customer and agreement retention, revenue recapture, consumption, etc.
- Native or proficient in Finnish
- 3-6+ years of technology-related sales or business development experience
- Experience working within a partner ecosystem and technical sales environment preferred
- Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required
- Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
- Fundamentals certification required
- Understand cloud deployment and adoption planning
- Experience with cloud-based productivity, collaboration, and communications solution designs, migrations, and management of technology
- Bachelor's degree required
- Major or minor in computer science, mathematics, or engineering
- Proven track record of outstanding performance and achieving goals
- Exceptional interpersonal as well as verbal and written communication skills
- Share our values of commitment, unity, integrity, recognition, and WOW
We are a people-first company and a global leader in the BPO industry. With more than 100 nationalities, we are one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.
If you are a motivated and results-driven individual who is passionate about creating memorable customer experiences, we encourage you to apply for this exciting opportunity.
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