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Customer Service Representative with Slovenian Language Skills
hace 2 meses
We are seeking a highly skilled Customer Service Representative to join our team at Wibit Consulting & Services (WibitCS) in Barcelona. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our international travelers and accommodation suppliers from around the world.
Key Responsibilities:
- Provide timely and effective support to customers via email and phone, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to resolve customer inquiries and issues in a professional and courteous manner.
- Utilize advanced language skills in Slovenian to communicate with customers and provide accurate information.
- Work closely with the customer service team to achieve sales and customer satisfaction goals.
Requirements:
- Slovenian: C2 level and advanced English language skills.
- Excellent communication and interpersonal skills, both written and spoken.
- User-friendly PC skills, including Office 365 and CRM Database.
- A problem-solving and solution-driven mentality.
- A positive, motivated mindset to handle challenging customer situations.
- Goal-oriented work approach and ability to adapt to changing priorities.
- Affinity with accommodation platforms and experience in customer service or contact center environments.
- Availability to work from the office and from home (within 100km of the office).
Benefits:
- Opportunity to work in a multicultural and international environment.
- Modern office spaces with excellent public transportation connections.
- Free coffee and fruit daily.
- Be part of an exciting industry-leading department with opportunities to learn and grow your career.
- Three weeks of initial training and continued personal coaching.
