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Operations Manager Prime Video
hace 2 meses
We are seeking a highly skilled Team Manager Operations to join our Prime Video Global Operations team at Amazon Digital Spain, S.L.U. As a key member of our team, you will be responsible for leading a team of digital content associates and managing defined problems by delegating tasks, identifying roadblocks, and recommending trade-offs.
Key Responsibilities- Team Leadership: Supervise a team of 10-15 digital content associates on tasks related to content publishing, quality, or data labelling.
- Business Partnership: Partner with internal and external teams to execute business goals and drive operational excellence.
- Process Improvement: Guide and own Standard Operating Procedures (SOP) and share best practices across all teams, while planning and committing to deliverables by managing team resources and infrastructure.
- Operational Optimization: Provide support for the optimization of various operations, team productivity, customer experience, and workforce metrics.
- Problem-Solving: Perform root cause analysis and create documentation to reflect identified gaps, problems, root causes, and solutions.
- Process Innovation: Initiate and lead process improvement projects, present solutions, and implement them to relevant operational areas.
- Talent Management: Evaluate existing team members and hire new ones while applying the Amazon hiring bar.
The Prime Video Global Operations team partners with a wide range of stakeholders across Prime Video (Program, Business, Partner Operations, Tech, Product, Research and Science, etc.) to oversee asset deliveries, system processing, and assembly, and on-time, defect-free, and complete content publishing to Prime Video's global audience. We obsess over ensuring that every search, discovery, and playback interaction with Prime Video (PV) is device-agnostic, defect-free, and results in a high engagement experience for customers.
