IT Support Professional
hace 4 semanas
We are seeking a highly skilled and customer-focused individual to join our team as an IT Helpdesk Advisor. As a key player in our global customer experience solution provider, you will be responsible for providing top-notch IT support to our clients through various channels.
Key ResponsibilitiesAs an IT Helpdesk Advisor, your primary role will be to:
- Offer expert technical assistance to clients via phone, email, and chat, or through our self-service portal.
- Utilize internal knowledge databases to provide swift and effective solutions.
- Collaborate with client's second-level service organizations and external service providers as needed.
To succeed in this role, you will need to possess:
- A native level of German and an advanced level of English.
- Strong knowledge and interest in telemarketing/sales and IT.
- Previous experience in outbound sales and business development is a plus.
- Excellent self-organization and time-management skills.
- A team player with high social competence and a proactive approach to work.
- Excitement about intercultural communication and the expatriate lifestyle.
- A valid Spanish work permit is required.
As a valued member of our team, you can expect:
- A full-time, 39-hour/week permanent contract.
- Initial training (first 4 weeks) with a comprehensive onboarding process.
- A central location in Barcelona.
- Bring-a-friend (referral) bonus opportunities.
- Career development programs, specialized courses, and language classes.
Our company, Blu Selection, is an international recruitment agency dedicated to connecting international candidates and companies. We are a proud partner of a leading global brand and are looking for talented individuals to join our team in Valencia and other locations worldwide.
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