Fintech Support Professional
hace 2 semanas
We are looking for a motivated and detail-oriented Fintech Support Professional to join our team in Valencia, Spain. In this role, you will be responsible for supporting B2B customers mainly over e-mail and chat, but also phone, and helping them with their inquiries and issues. Your responsibilities will also include troubleshooting, innovation, and change management, as well as controlling and handling payment inquiries from sellers and buyers through various client platforms. Additionally, you will be responsible for flagging and escalating customer queries and coming up with suitable solutions, as well as mapping and improving business processes to enhance customer journey and satisfaction.
Requirements:
- Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
- Competency in using computers
- Excellent communication skills
- You are proactive and solution-oriented
- You are interested in working in an ambitious team
What's in it for you?
- Spanish classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Mindfulness classes
- Work at a tech startup where you can develop and there is room for your ideas
- Improve your professional skills: communication, innovation, and implementation of new technology
- Free lunch and breakfast at the office
- An international working environment with 20+ nationalities
Your Future Company:
Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.
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