Senior HR Operations Specialist

hace 3 días

Madrid, Madrid, España Palo Alto Networks A tiempo completo
About the Role

We are seeking a highly skilled Senior HR Operations Specialist to join our EMEA People Team. As a key member of our team, you will play a pivotal role in fostering an amazing workplace and culture that empowers everyone to do their best work.

Key Responsibilities
  • Ensure a best-in-class employee experience through high-level service, empathy, and operational excellence.
  • Embrace a mindset of "executing with excellence" in which you anticipate challenges, diagnose problems, develop, and implement robust solutions that enable amazing execution.
  • Build strong relationships with other HR teams to coordinate workflow, processes, and communication with key stakeholders; ensure seamless hand-off of processes and deliverables.
  • Participate in meetings as an operational subject matter expert that impact operational design, reporting, or workflows.
  • Manage and support multiple and concurrent ad-hoc requests in a timely manner with accuracy.
  • Ownership of regional projects from end-to-end with a focus on process automation, simplification, and scalability.
  • Provide employees with exceptional service regarding Tier 0 and Tier 1 HR-related inquiries through resolution accountability.
  • Perform other HR operational tasks such as data entry, employment verification requests, reference letter documents, leave of absence requests, E-verify process, coordination with payroll, and overall maintenance of employee records, ensuring data integrity and other tasks as assigned.
  • Ensure employee data is up-to-date, accurate, and compliant within our HR system.
  • Be a subject matter expert for the team in critical HR functions such as Benefits, Compensation, etc.
  • Help train, coach, and develop team members.
  • Ensure internal knowledge base is kept up-to-date and knowledge gaps are addressed in a timely fashion.
Requirements
  • BA/BS degree or equivalent of 4+ years of progressive HR Operations experience in a technology organization or technology-related business, preferably with a multinational company (MNC) or equivalent military experience required.
  • Excellent communication skills in French and English.
  • Relevant professional HR experience in France and good knowledge of local typical legal requirements related to the HR processes around e.g. reference letters, sick leave, maternity leave, etc.
  • Ability to demonstrate integrity, maintain confidentiality, and influence without authority.
  • Ability to set priorities, stay focused, and manage time in a fast-paced, developing environment.
  • Ability to establish strong relationships at all levels and across functions regionally and globally.
  • Excellent interpersonal skills and demonstrated success working with all levels in an organization.
  • High level of accuracy and excellent verbal and written communication skills.
  • Ability to manage multiple priorities in a global, dynamic environment - Must be able to operate with limited direction.
  • Ability to address immediate employee needs including escalations while maintaining a view to long-term goals and the organization's vision and objectives with a continuous improvement mindset.
  • Relevant experience of HR process design.
  • Commitment to continuous learning and study of your craft.
  • Ability to self-direct work and comfortable dealing with ambiguity.
  • Capable of leading and delivering on regional projects and supporting global ones.
About Us

Palo Alto Networks is a growing, high-energy team providing global shared HR services to our workforce. We believe in the importance of being accessible and always showing our best interpersonal and exceptional customer service skills to all employees. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [insert contact information].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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