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Senior CX Specialist
hace 2 meses
Job Summary:
We are seeking a highly skilled and experienced Senior CX Specialist to join our team at Wewow. As a Senior CX Specialist, you will be responsible for leading our customer experience team and ensuring that every interaction with our customers leaves a positive impression.
Key Responsibilities:
- Lead daily operations and coordinate with the Customer Experience Specialists to ensure seamless customer service delivery.
- Review processes and propose improvements to enhance customer satisfaction and experience.
- Collaborate with the team to share performance insights, best practices, and provide mentorship to ensure professional development and growth.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes.
- Develop and maintain relationships with internal stakeholders to ensure effective communication and collaboration.
- Stay up-to-date with industry trends and best practices to ensure Wewow remains a leader in customer experience.
Requirements:
- Fluent in German and good English proficiency.
- Proven experience in a comparable position with a strong track record of success.
- Excellent communication and analytical skills.
- A passion for coaching and mentoring high-performing team members.
- Enthusiastic and energetic people manager who can motivate and inspire.
- Flexible and willing to work in different shifts.
What We Offer:
At Wewow, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to providing our employees with the tools and resources they need to succeed.
