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Job Summary:

We are seeking a highly skilled and customer-focused Front Office Technical Agent to join our team at Recruit4Work. As a Front Office Technical Agent, you will play a crucial role in providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Serve as the primary point of contact for customers facing technical issues
  • Handle customer inquiries related to fixed and mobile networks, broadband, carrier coverage, television, etc.
  • Advise and assist customers on various technical issues, such as login difficulties, GPS signal problems, WIFI/TV connection issues, malfunctioning remote control devices, and more
  • Utilize tools, including Dare, to efficiently and promptly find solutions for customer problems, aiming for a "First Time Right" resolution
  • Use the expert system to support fixed processes in solving customer issues
  • Identify and leverage sales opportunities during technical customer care conversations, promoting the adoption of new products or services when appropriate

Requirements:

  • Dutch or Flemish (C2) + English (B2)
  • Strong communication skills (oral and written)
  • Sales/Commercial or Customer care experience (ideally in BPO sector but not required)
  • Interest in the telecom sector is an asset but no technical background required
  • Maintain a friendly and helpful phone manner to prioritize customer satisfaction (CSAT)
  • Balance technical knowledge to align with CRM system directives
  • Communicate effectively with structured articulation, active listening, and summarization
  • Demonstrate flexibility in working evenings and weekends
  • Adaptability to absorb and apply extensive information, with comprehensive on-the-job training provided for motivated candidates

Our Offer:

  • Paid training
  • Fun, people-oriented call center
  • Market-based basic salary
  • Growth opportunities
  • Private health insurance
  • Relocation Package