Service Delivery Excellence Manager

hace 3 semanas


Oviedo, Asturias, España Jbw Managed Consulting And Services A tiempo completo

Join Jbw Managed Consulting And Services as a Service Delivery Excellence Manager, where you will play a crucial role in driving systemic solutions for continual and breakthrough improvement of service delivery. As part of our team, you will be responsible for managing a team of QA managers across different LOBs, coaching and guiding Quality & Process Improvement teams to perform defined quality improvement tasks, and prioritizing and allocating improvement projects based on internal and external quality data.

We are seeking an experienced professional with a strong background in quality assurance and process improvement. Your expertise in Kaizen, Lean six sigma, FMEA, and other quality improvement tools and techniques will be instrumental in enhancing the competence of our team and driving performance management initiatives for SQ function at the location. Additionally, your ability to analyze and improve work processes, improvise existing processes, and design new ones will be valuable assets to our organization.

A successful candidate will have a graduate or postgraduate degree in Nursing, with an active PH or US registered nurse licensure, and minimum 2-4 years of work experience as a Quality Assurance Manager in US Healthcare BPO organizations. Six Sigma certification from a reputed company/certifier is desirable. If you have a proven track record of process improvement experience, ability to build quality culture with various initiatives, and can speak effectively before groups of employees, we encourage you to apply for this exciting opportunity.

In this role, you will have the chance to drive change and make a significant impact on our organization's service delivery. You will also receive competitive compensation, ranging from Php100,000.00 to Php120,000 per year, depending on your qualifications and experience.



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