Director of Quality Improvement and Process Enhancement
hace 7 días
We are seeking a highly skilled Director of Quality Improvement and Process Enhancement to join our team at Jbw Managed Consulting And Services. This is a full-time position that offers a competitive salary of Php100,000.00 - Php120,000.00 per month.
Key Responsibilities:- Provide strategic direction and support to our SQ and Process Improvement teams to achieve systemic solutions leading to continual and breakthrough improvement of service delivery.
- Manage a team of 2-3 QA managers spread across different LOBs.
- Coach, guide, and support Quality & Process Improvement teams to perform defined quality improvement tasks.
- Prioritize and allocate improvement projects based on internal and external quality data.
- Conduct periodic performance reviews of progress made on improvement projects and plan course corrections to ensure planned results are accomplished.
- A Graduate/Postgraduate degree in Nursing with an active PH or US registered nurse licensure and minimum 2-4 years of work experience as Quality Assurance Manager.
- Experience in US Healthcare (Clinical services – Prior authorization, Claims, Clinical appeals, UMR, Benefits Eligibility) BPO organization is required.
- Sound knowledge on various quality improvement tools and techniques like Kaizen, Lean six sigma (Greenbelt or Blackbelt certified), FMEA etc.
- Proven process improvement experience to improve delivered quality.
- Resolving prioritized problems coming out of data analysis keeping in view systemic solutions for sustainability.
- Enhancing team competence for resolving issues faster and taking on more improvement projects.
- Creation of knowledge repositories.
- Closing the loop of improvement actions resulting in upgradation of floor training and classroom training activities.
This is a full-time position working from Monday to Friday with night shifts.
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