Customer Service Senior Supervisor

hace 1 mes


Madrid, Madrid, España Cigna A tiempo completo

Position Overview
The Senior Supervisor role in our Customer Service department requires a team of supervisors to deliver best-in-class service experiences for our customers. As a key member of our team, you will drive a high level of engagement in the team and manage relationships with partners and stakeholders. You will also play a pivotal role in the strategic transformation of the operation by driving key projects that support our ambitious growth and affordability roadmap.

Responsibilities

  • Manage operational KPIs across different customers and communication channels.
  • Analyse performance data to identify opportunities to maximize operational results.
  • Ensure high scoring in internal quality auditing and external NPS surveys.
  • Drive a high-performance culture in the team by supporting and recognizing staff based on their results and development.
  • Foster Employee Engagement and reduce attrition via motivation and career coaching.
  • Take full ownership of high-level escalations and drive the resolution while communicating with all relevant parties.
  • Partner across departments and work towards true win-win situations.

Requirements

  • Minimum three years people management experience in operational teams.
  • Experience in customer service and/or insurance sector is highly valued.
  • Proven track record of delivering operational KPIs, resource planning, and recovery plan execution.
  • Proven track record of managing highly committed teams.


  • Madrid, Madrid, España Ing A tiempo completo

    About the RoleWe are seeking a talented and experienced Customer Service Supervisor to join our team at ING in Madrid. As a key member of our Contact Center, you will be responsible for leading a team of customer service representatives and driving excellence in customer satisfaction.

  • Customer Service

    hace 4 semanas


    Madrid, Madrid, España Ing A tiempo completo

    Customer Service & Efficiency SupervisorAt ING, we are looking for a talented and enthusiastic Customer Service & Efficiency Supervisor to join our COO Contact Center. Your role and work environment:Key Responsibilities:Lead part of the internal services team.Be the guarantor of the bank's customer satisfaction, offering a differential service.Work with the...

  • Customer Service

    hace 1 mes


    Madrid, Madrid, España Ing A tiempo completo

    Customer Service & Efficiency SupervisorAt ING, we are seeking a talented and enthusiastic Customer Service & Efficiency Supervisor to join our COO Contact Center. As a key member of our team, you will be responsible for managing the performance and professional development of your team members. Your primary focus will be on providing a differentiating...


  • Madrid, Madrid, España CIGNA A tiempo completo

    About Cigna HealthcareCigna Healthcare is a leading advocate for better health through every stage of life. We empower our customers to make informed decisions about their well-being, and drive growth by delivering exceptional service experiences.Job SummaryWe are seeking a highly skilled Customer Service Senior Supervisor to lead our team in delivering...


  • Madrid, Madrid, España Cigna A tiempo completo

    Job DescriptionThe position of Senior Supervisor in our Customer Service department at Cigna offers a unique opportunity to lead a team and drive operational excellence. As a key member of our GHB Europe team, you will be responsible for managing KPIs across different customers and communication channels, analyzing performance data, and identifying...

  • Customer Service

    hace 4 semanas


    Madrid, Madrid, España Ing A tiempo completo

    About the RoleAs a Customer Service & Efficiency Supervisor at ING, you will be responsible for managing the performance and professional development of people in your team. Your role will involve working in a customer obsession area, providing a differentiating experience for ING's customers at optimal value and profitability for ING. You will work closely...


  • Madrid, Madrid, España Cigna Health And Life Insurance Company A tiempo completo

    About the RoleAs a Senior Supervisor in our Customer Service department, you will be supported by a team of supervisors on your mission to deliver exceptional service experiences for our customers. You will drive a high level of engagement in the team and manage relationships with multiple partners and stakeholders. This pivotal role plays a key part in the...


  • Madrid, Madrid, España Cigna A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Senior Supervisor to join our team in Madrid. This role will play a pivotal part in delivering exceptional customer experiences and driving strategic transformation within our Customer Service department.


  • Madrid, Madrid, España Cigna Health And Life Insurance Company A tiempo completo

    In this pivotal role as Customer Service Senior Lead at Cigna Health And Life Insurance Company, you will be tasked with driving a high level of engagement in the team and managing relationships with various partners and stakeholders.Key ResponsibilitiesTeam Management: As Senior Lead, you will oversee a team of supervisors to deliver exceptional customer...


  • Madrid, Madrid, España CIGNA A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Service Senior Supervisor to join our team. As a key member of our operations leadership, you will be responsible for driving high-performance culture, fostering employee engagement, and representing the organization during client visits.Key ResponsibilitiesManage operational KPIs across...


  • Madrid, Madrid, España Ing A tiempo completo

    At Ing, we're looking for a seasoned Customer Experience Supervisor to spearhead our COO Contact Center. Your role and work environment:You'll manage the performance and professional development of your team members, ensuring they deliver exceptional customer experiences. In this customer-obsessed area, you'll• Provide a distinctive experience for Ing's...


  • Madrid, Madrid, España HITACHI EUROPE S.A. (SPAIN) A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Sales Administrator Supervisor to join our team at HITACHI EUROPE S.A. (SPAIN).This is an exciting opportunity to lead the EMEA sales support team and drive customer satisfaction through exceptional leadership and communication skills.Key Highlights:Lead the EMEA sales support team to achieve...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Title"Lync&Co Team Leader Spanish"About the JobThis is a full-time indefinite contract position with 40 hours per week, Monday to Friday. The ideal candidate will guide and support a team of agents in providing exceptional customer service.ResponsibilitiesServe as a supervisor for a team of contact center agents, ensuring they meet key performance...


  • Madrid, Madrid, España 2K A tiempo completo

    About This RoleWe are seeking a skilled Customer Service Associate to play a meaningful role in the success of our Customer Service Operations.This position is responsible for handling 2K Games' highest level of service issues to ensure our customers' concerns are resolved in an effective and timely manner.As a Customer Service Associate, you will provide...


  • Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    Company OverviewAmerican Express is a global leader in payment and travel, dedicated to delivering an exceptional customer experience. Our mission is to provide the world's best customer experience every day.About This RoleWe are seeking a highly skilled Senior Customer Service Specialist to join our team in Europe. As a Senior Customer Service Specialist,...


  • Madrid, Madrid, España Domestic & General Service GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative (Dutch Speaking) to join our Benelux team. In this role, you will be responsible for providing exceptional customer service, managing customer interactions, and ensuring compliance with regulatory guidelines.Key Responsibilities:Registration of clients' appliances, details, and...


  • Madrid, Madrid, España Cigna A tiempo completo

    About the Role: We are seeking a highly skilled and experienced Senior Customer Service Operations Manager to join our team in Madrid. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.Key Responsibilities:Operational Excellence: Lead...


  • Madrid, Madrid, España Digital Customer Care Company Bv A tiempo completo

    We are seeking a skilled and experienced Dutch speaking customer service representative to join our team at Digital Customer Care Company Bv. This is a remote-only position that offers the opportunity to work from anywhere in the world.Salary: 10-15 euros gross per hour, depending on experienceJob DescriptionAs a customer service representative, you will be...


  • Madrid, Madrid, España Tdcx Center Ltd A tiempo completo

    OverviewTdcx Center Ltd seeks a Support Professional to provide exceptional customer service via phone, email, or chat. The ideal candidate will possess excellent communication and problem-solving skills.Job SummaryThe Career Profile includes:Responding to customer inquiries and concerns efficiently.Providing accurate product/service information and...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    We are seeking an experienced Senior Customer Service Team Lead to join our team at MSX International Inc. in Madrid or Barcelona.The successful candidate will have a strong background in customer service and leadership, with the ability to motivate and guide a team of agents to deliver exceptional customer support.As a key member of our team, you will be...