Gucci Client Advisor

hace 1 semana

Madrid, Madrid, España Luxury Goods Spain S. L. A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Client Service Representative to join our team at Luxury Goods Spain, S.L. as a Gucci Client Advisor.

Key Responsibilities
  • Provide exceptional customer service by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage.
  • Guarantee cross and up-selling for all product categories.
  • Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
  • Build and strengthen relationships with customers, deal with different nationalities and personalities, and put always the customers at ease.
  • Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.
  • Ensure the achievement of individual and Store goals, enhancing and developing the business.
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
  • Contribute to manage the visual display of the products in accordance with Gucci visual standards.
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures.
  • Ensure the products replenishment and physical inventory of merchandise.
  • Follow Company grooming, accordingly with Gucci standards and policies.
Requirements
  • Proven experience in a similar role within fashion retail companies.
  • Proven ability to drive and exceed individual and store results.
  • Deep passion for fashion and luxury.
  • Excellent commercial awareness and customer attitude.
  • High flexibility and ability to adapt to different customers.
  • Team-player mentality.
  • Strong communication skills.
  • Ability to work in a fast moving and dynamic environment.
  • Luxury product knowledge.
  • Fluent in Spanish and English.

We are an Equal Opportunity Employer and welcome applications from all qualified candidates, regardless of their background.

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