Salesforce Global Operations Manager
hace 7 días
We are Leica Biosystems, a global leader in cancer diagnostics with a mission to advance cancer diagnostics and improve lives. As a key member of our Global CRM RUN team, the Global CRM Support Manager will lead a team of 8 staff members supporting Salesforce applications, including Sales Cloud, Service Cloud, and Salesforce CPQ, for approximately 5000 users globally.
ResponsibilitiesThe successful candidate will be responsible for defining, measuring, and adhering to KPIs for backlog, SLA compliance, and ticket escalation. They will also oversee the creation and maintenance of support documentation, manage relationships with Salesforce vendors and contractors, and identify and implement process improvements.
Requirements- Bachelor's degree or comparable Salesforce expertise.
- 10 years of experience with Salesforce, including Sales Cloud, Service Cloud, and CPQ.
- Excellent verbal and written communication skills to interact with various stakeholders.
- Strong team player and manager, capable of working with cross-functional teams.
- Understanding of business processes, issues, and strategies to align the CRM support team with organizational objectives.
- Act as a consultant to guide the team towards sustainable solutions.
With an estimated salary of $130,000 - $160,000 per year, this role offers excellent compensation and benefits, including medical, dental, and vision insurance, 401(k) matching, paid time off, and professional development opportunities.
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