Salesforce Global Operations Manager

hace 7 días


Barcelona, Barcelona, España Leica Biosystems A tiempo completo

We are Leica Biosystems, a global leader in cancer diagnostics with a mission to advance cancer diagnostics and improve lives. As a key member of our Global CRM RUN team, the Global CRM Support Manager will lead a team of 8 staff members supporting Salesforce applications, including Sales Cloud, Service Cloud, and Salesforce CPQ, for approximately 5000 users globally.

Responsibilities

The successful candidate will be responsible for defining, measuring, and adhering to KPIs for backlog, SLA compliance, and ticket escalation. They will also oversee the creation and maintenance of support documentation, manage relationships with Salesforce vendors and contractors, and identify and implement process improvements.

Requirements
  • Bachelor's degree or comparable Salesforce expertise.
  • 10 years of experience with Salesforce, including Sales Cloud, Service Cloud, and CPQ.
  • Excellent verbal and written communication skills to interact with various stakeholders.
  • Strong team player and manager, capable of working with cross-functional teams.
  • Understanding of business processes, issues, and strategies to align the CRM support team with organizational objectives.
  • Act as a consultant to guide the team towards sustainable solutions.

With an estimated salary of $130,000 - $160,000 per year, this role offers excellent compensation and benefits, including medical, dental, and vision insurance, 401(k) matching, paid time off, and professional development opportunities.



  • Barcelona, Barcelona, España Salesforce A tiempo completo

    About the Role:As a Public Sector Sales Strategy Analyst at Salesforce, you will play a crucial role in supporting the Global Public Sector Business Unit, the fastest growing business unit at Salesforce. This role is a hybrid of traditional jobs in strategic planning, sales operations, finance, and sales analytics, requiring a mix of data analysis, sales...


  • Barcelona, Barcelona, España Levelten Energy A tiempo completo

    Job SummaryLevelTen Energy is seeking a skilled Salesforce Administrator to support our global customer-facing teams. As a key member of our operations team, you will own and improve our Salesforce instance, providing day-to-day support, ensuring optimal performance, and user experience.Key Responsibilities• Own and manage our Salesforce instance and...


  • Barcelona, Barcelona, España Oca Global A tiempo completo

    Oca Global es un grupo internacional de capital privado dedicado a las actividades de inspección, certificación, ensayos, consultoría y formación. Buscamos a un Administrador y Desarrollador Salesforce apasionado por el mundo Salesforce que se una a nuestro equipo.Misión del PuestoContribuir al éxito operativo y estratégico de la empresa mediante la...


  • Barcelona, Barcelona, España Oca Global A tiempo completo

    ¿Buscas un desafío en Salesforce?Oca Global busca un Técnico Consultor Salesforce para diseñar y desarrollar soluciones Salesforce que contribuyan al éxito operativo y estratégico de la empresa.Responsabilidades:Diseño y desarrollo de soluciones Salesforce.Administración de la plataforma Salesforce.Desarrollo y despliegue de código...


  • Barcelona, Barcelona, España Welocalize A tiempo completo

    Marketing Operations Manager Job DescriptionAs a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them.The...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    Job SummaryWe are seeking an experienced Salesforce Administrator to own the support of our Salesforce Board, serving as a bridge between global operations and the Salesforce tech team. This role involves providing high-quality support to internal users via the ticket system, customizing Salesforce fields, managing mass imports, and ensuring data integrity...


  • Barcelona, Barcelona, España Travelperk A tiempo completo

    About UsWe are TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing, and reporting business travel. Our aim is to revolutionize the business travel market by combining an unrivaled choice of travel options with a powerful booking and management platform and access to 24/7 customer support.We've become the leading...


  • Barcelona, Barcelona, España Oca Global A tiempo completo

    Descripción del Puesto: Buscamos a un consultor técnico Salesforce experimentado para unirse a nuestro equipo en Oca Global. En este rol, serás responsable de diseñar y desarrollar soluciones Salesforce que contribuyan al éxito operativo y estratégico de la empresa. Algunas de tus responsabilidades incluirán: Diseño y Desarrollo de Soluciones...


  • Barcelona, Barcelona, España Semrush A tiempo completo

    Salesforce Operations SpecialistAt Semrush, we're looking for a skilled Salesforce Operations Specialist to join our Sales IT team. As a key member of our team, you will be responsible for implementing functional processes and driving them to full completion.Key Responsibilities:Work closely with the Sr. Manager of Sales IT and cross-departmental...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    Job DescriptionThe Revenue Operations mandate in 2024 is to elevate Go-To Market operational excellence, help scale the business with tools & processes, and empower the business with a high degree of business partnering and enablement.We are seeking a Revenue Operations Project Manager to join our team who will be working cross-functionally on initiatives...


  • Barcelona, Barcelona, España Kantox Limited A tiempo completo

    Role Overview:We are seeking a highly motivated and detail-oriented Salesforce Operations Assistant to join our Commercial Operations Team. As a key member of our team, you will be responsible for assisting in daily Salesforce administration tasks, including user management, data maintenance, and security management.Assist in configuring and maintaining...


  • Barcelona, Barcelona, España Oca Global A tiempo completo

    Descripción del Puesto: Buscamos a un Administrador de Salesforce apasionado por el mundo de la tecnología y con experiencia en el desarrollo y administración de soluciones Salesforce. En OCA Global, nos enfocamos en ofrecer soluciones innovadoras y efectivas para nuestros clientes, y estamos buscando a alguien que se una a nuestro equipo y contribuya a...


  • Barcelona, Barcelona, España Leica Biosystems A tiempo completo

    Job SummaryLeica Biosystems, a global leader in cancer diagnostics, is seeking a highly skilled Global CRM Support Manager to lead and manage a team of 8 staff members in supporting Salesforce applications and internal bespoke solutions.This is a critical role within the Global CRM RUN team, responsible for ensuring timely and effective response to tickets...


  • Barcelona, Barcelona, España Semrush A tiempo completo

    Salesforce Operations SpecialistWe are Semrush, a global IT company developing our own product—a platform for digital marketers. This role is for those who strive to implement functional processes and drive them to full completion.Key Responsibilities:• Work closely with the Sr. Manager of Sales IT and cross-departmental stakeholders in the...


  • Barcelona, Barcelona, España Airbus A tiempo completo

    Job Summary:As a Global Sales Operations Leader at ARIS Software AG, you will play a pivotal role in driving sales strategy and operations across the organization. This senior-level position requires a seasoned professional with a deep understanding of sales operations and a proven track record of success.Key Responsibilities:Define and provide sales...


  • Barcelona, Barcelona, España Contentsquare A tiempo completo

    We are seeking a skilled Marketing Operations Manager to join our Global Marketing Operations team at Contentsquare. As a key member of our team, you will play a vital role in supporting, managing, and optimizing our marketing automation ecosystems, specifically Marketo and Iterable, to enhance the entire customer lifecycle from lead acquisition to customer...


  • Barcelona, Barcelona, España Semrush A tiempo completo

    Salesforce Analyst Role OverviewWe are seeking a skilled Salesforce Analyst to join our Sales IT team at Semrush. As a Salesforce Analyst, you will play a crucial role in implementing functional processes and driving them to full completion.Key Responsibilities:Work closely with the Sr. Manager of Sales IT and cross-departmental stakeholders in the...


  • Barcelona, Barcelona, España Semrush A tiempo completo

    Role OverviewThe Sales IT Team at Semrush is seeking a skilled Salesforce Administrator to support the implementation, integration, and continuous improvement of our Sales IT portfolio. As a key member of the team, you will work closely with cross-departmental stakeholders to drive business processes to full completion.Key ResponsibilitiesCollaborate with...


  • Barcelona, Barcelona, España Oca Global A tiempo completo

    ¿Buscas un desafío emocionante en el mundo de la tecnología?En Oca Global, estamos buscando a un Administrador de Salesforce apasionado que se una a nuestro equipo y contribuya al éxito operativo y estratégico de nuestra empresa mediante la implementación y mantenimiento eficiente de nuevas funcionalidades en la plataforma Salesforce.Misión del...


  • Barcelona, Barcelona, España Oca Global A tiempo completo

    ¿Te apasiona el mundo Salesforce?Oca Global busca a un profesional con experiencia en desarrollo y administración de Salesforce para unirse a nuestro equipo.Misión del puesto:Contribuir al éxito operativo y estratégico de la empresa mediante la implementación y mantenimiento eficiente de nuevas funcionalidades en la...