Salesforce Operations Specialist
hace 1 mes
Salesforce Analyst Role Overview
We are seeking a skilled Salesforce Analyst to join our Sales IT team at Semrush. As a Salesforce Analyst, you will play a crucial role in implementing functional processes and driving them to full completion.
Key Responsibilities:
- Work closely with the Sr. Manager of Sales IT and cross-departmental stakeholders in the implementation, integration, and continuous improvement of Semrush's Sales IT portfolio.
- Assist with the development of business capabilities to enact strategy; translate business problems into thoughtful business requirements and assist in the execution/development.
- Support efforts to review, improve, and streamline commercial business systems and processes to improve scalability, repeatability, and overall performance.
- Ongoing stewardship of commercial data management and data quality.
- Coordinate efforts across teams to improve lead to cash reporting and analytics; leverage analytics to identify opportunities to improve processes and systems.
- Collaborate with internal stakeholders to prioritize and solve application issues, system integration deficiencies, and process breakdowns.
- Play a lead role in the administration of SFDC integrated applications that support sales processes.
Requirements:
- Knowledge of quote to cash operations, demonstrating growing responsibilities.
- Experience with Salesforce Sales Cloud and administering sales applications, such as SalesLoft, Hubspot, and LinkedIn Sales Navigator.
- Knowledge of declarative programming (flows, approval processes, object management, LEX UI) on the SFDC platform is highly desired.
- Understanding of the SaaS business model and cloud-based services.
- Proven creative problem-solving and analysis skills—ability to work with cross-functional teams to define and structure problems, collect and analyze data, and synthesize defendable recommendations into an action plan.
- Open to candidates with Salesforce administration experience who are interested in further developing into a systems analyst role.
About the Team:
The Sales IT team is responsible for the support, maintenance, and development of Semrush's internal instance of Salesforce CRM. We strive to create a comfortable work environment and offer flexible work arrangements to ensure our team members can work and rest comfortably.
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