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Head of Onboarding
hace 2 meses
We're seeking a seasoned professional to lead our onboarding efforts as the Head of Onboarding at Amenitiz. This is a pivotal role in scaling and optimizing our onboarding processes as we continue to grow.
Key Responsibilities- Take ownership of the customer onboarding process, ensuring it aligns with our company strategy.
- Work closely with senior leaders to align onboarding efforts with broader business goals and contribute to customer success.
- Transform onboarding from a mere phase into a core value at Amenitiz.
- Ensure every interaction during onboarding sets the foundation for long-term customer satisfaction and loyalty.
- Utilize data to monitor key onboarding metrics and continuously enhance the onboarding process.
- 2 years of relevant experience in a similar role, leading customer success teams with a track record of high NPS scores.
- Demonstrated ability to scale customer processes in fast-paced, high-growth settings.
- Experience in building and managing high-performing teams, fostering a collaborative and positive culture.
- Ability to align strategies with broader company objectives, with a focus on detail-oriented implementation.
- Customer-Centric mindset with experience in developing onboarding strategies that drive customer satisfaction and retention, with measurable outcomes.
- Extensive medical and wellness coverage to ensure you're feeling great physically and mentally.
- Stock Options that ensure you have ownership in our success.
- A beautiful and spacious office located in the heart of Barcelona.
- Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.
- Monthly team-building activities, from sailing the Mediterranean Sea to poetry, cooking, or magic workshops.
- Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.
- Energetic, fast-growing, and international environment (35+ nationalities).
We're building a great product that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences as simply and easily as you can imagine.
