Head of Onboarding

hace 2 semanas


Barcelona, Barcelona, España Amenitiz A tiempo completo
About the Role

We're on a mission to revolutionize the hospitality industry, and we need a talented individual to join our team as the Head of Onboarding. As a key member of our organization, you'll play a crucial role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.

Your Missions
  • Take ownership of the customer onboarding process, ensuring it's a top priority in our company strategy.
  • Work closely with senior leaders to align onboarding efforts with broader business goals and contribute to customer success.
  • Transform onboarding from a mere phase into a core value at Amenitiz.
  • Ensure every interaction during onboarding sets the foundation for long-term customer satisfaction and loyalty.
  • Utilize data to monitor key onboarding metrics such as churn at onboarding, client satisfaction, and onboarding efficiency.
  • Leverage these insights to continuously enhance the onboarding process.

We're looking for a strategic, data-driven, and passionate individual who thrives in a fast-paced environment. If you're up for the challenge, we'd love to hear from you.


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