Digital Payments Strategist
hace 4 semanas
We are seeking an experienced and innovative Payment Operations Lead to join our team at G-STAR RAW.
About the RoleThis role involves developing and executing our payments strategy, working closely with senior leadership and cross-functional teams to optimize our payment processes, enhance customer experience, and mitigate fraud risks.
Key Responsibilities- Develop and implement a comprehensive payments strategy in collaboration with the Head of Digital Trading.
- Manage strategies for chargebacks and fraud monitoring, including dispute resolution and identifying fraud patterns.
- Track and analyze payment KPIs to identify and resolve issues promptly.
- Provide monthly performance reporting to the Head of Digital Trading and Ecommerce Director, highlighting areas of risk and opportunity.
- Analyze customer behavior to suggest product, messaging, or process changes that enhance customer satisfaction and reduce issues.
- Engage with internal and external stakeholders to support the delivery of strategic objectives.
- Oversee and prioritize the payments project roadmap, ensuring timely and effective delivery of initiatives.
- Stay informed about new technologies and tools in the payments industry to improve processes and achieve business objectives.
- Propose and implement new global & regional payment options to expand our portfolio, increase website performance, and reduce costs.
- Maintain and manage relationships with key payment suppliers.
- Manage daily payment processing issues, oversee chargeback recovery efforts, and ensure smooth operational workflows to maintain high payment success rates and minimize revenue losses.
- 3-5 years' experience with online payments processing or payment operations on the client side.
- Bachelor's or Master's degree in Finance, Data, Product Management, Business, or a related field.
- Expertise in card processing, chargeback representment, payment fraud detection, or fraud management.
- Experience with payment systems required. Experience with Adyen and/or Forter highly valued.
- Advanced proficiency in Excel and familiarity with BI tools like Tableau.
- Understanding of regulations in the payments industry, including PCI compliance & GDPR.
- Oral and written fluency in English required.
We offer a competitive salary, a clothing budget to showcase your personal style while representing G-STAR RAW, a fully paid private medical insurance, flexibility to work from home up to 2 days per week, and free access to leading learning and development platforms like Udemy and Goodhabitz.
We are a dynamic and innovative company, and we are looking for someone who is passionate about payments and customer experience. If you are a motivated and results-driven individual who is looking for a new challenge, please apply with an English CV and a real-life business case in a follow-up interview.
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