Digital Payments Strategist

hace 4 semanas

Valencia, Valencia, España G-Star Raw A tiempo completo
Unlock the Power of Digital Payments

We're on a mission to revolutionize the world of denim, and we need a talented Digital Payments Lead to join our team at G-Star Raw. As a key player in our digital transformation, you'll be responsible for developing and executing our payments strategy, working closely with senior leadership and cross-functional teams to optimize our payment processes, enhance customer experience, and mitigate fraud risks.

Key Responsibilities:
  • Strategy Development: Collaborate with the Head of Digital Trading to craft and implement a comprehensive payments strategy that drives business growth and customer satisfaction.
  • Fraud and Risk Management: Define and manage strategies for chargebacks and fraud monitoring, including dispute resolution and identifying fraud patterns to minimize losses.
  • KPI Monitoring: Track and analyze payment KPIs to identify and resolve issues promptly, ensuring seamless payment experiences for our customers.
  • Reporting: Provide monthly performance reporting to the Head of Digital Trading and Ecommerce Director, highlighting areas of risk and opportunity for improvement.
  • Customer Insights and Process Improvement: Analyze customer behavior to suggest product, messaging, or process changes that enhance customer satisfaction and reduce issues.
  • Stakeholder Management: Engage with internal and external stakeholders to support the delivery of strategic objectives and drive business outcomes.
  • Project Management: Oversee and prioritize the payments project roadmap, ensuring timely and effective delivery of initiatives that meet business needs.
  • Market and Technology Monitoring: Stay informed about new technologies and tools in the payments industry to improve processes and achieve business objectives.
  • Innovative Payment Solutions: Propose and implement new global & regional payment options to expand our portfolio, increase website performance, and reduce costs.
  • Supplier Relationship Management: Maintain and manage relationships with key payment suppliers to ensure seamless payment processing and minimize disruptions.

We're looking for a commercially savvy and innovative Digital Payments Lead who can drive business growth, customer satisfaction, and operational excellence. If you're passionate about payments, customer experience, and business outcomes, we'd love to hear from you.

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