Digital Payments Strategist

hace 1 mes

Valencia, Valencia, España G-STAR RAW A tiempo completo
Job Description

G-STAR RAW is seeking a highly skilled Digital Payments Lead to join our team. As a key member of our digital trading department, you will be responsible for developing and executing our payments strategy, working closely with senior leadership and cross-functional teams to optimize our payment processes, enhance customer experience, and mitigate fraud risks.

Key Responsibilities:
  1. Payment Strategy Development: Collaborate with the Head of Digital Trading to craft and implement a comprehensive payments strategy, aligning with the company's business objectives and goals.
  2. Fraud and Risk Management: Define and manage strategies for chargebacks and fraud monitoring, including dispute resolution and identifying fraud patterns, to ensure a secure and reliable payment environment.
  3. KPI Monitoring and Analysis: Track and analyze payment KPIs to identify and resolve issues promptly, providing insights to inform business decisions and drive growth.
  4. Reporting and Communication: Provide regular performance reporting to senior leadership and stakeholders, highlighting areas of risk and opportunity, and engaging with internal and external stakeholders to support the delivery of strategic objectives.
  5. Customer Insights and Process Improvement: Analyze customer behavior to suggest product, messaging, or process changes that enhance customer satisfaction and reduce issues, driving business growth and revenue.
  6. Project Management: Oversee and prioritize the payments project roadmap, ensuring timely and effective delivery of initiatives, and staying informed about new technologies and tools in the payments industry to improve processes and achieve business objectives.
  7. Market and Technology Monitoring: Stay up-to-date with industry trends and developments, identifying opportunities to improve payment processes, reduce costs, and enhance customer experience.
  8. Innovative Payment Solutions: Propose and implement new global and regional payment options to expand our portfolio, increase website performance, and reduce costs, driving business growth and revenue.
  9. Supplier Relationship Management: Maintain and manage relationships with key payment suppliers, ensuring seamless payment processing and minimizing disruptions.

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