Process Optimization Lead

hace 3 semanas


Barcelona, Barcelona, España Red Points A tiempo completo

Job Summary:

We are seeking a highly skilled Process Optimization Lead to join our team at Red Points. As a key member of our outsourcing operations, you will be responsible for developing and implementing strategies to optimize processes, streamline workflows, and enhance productivity.

Key Responsibilities:

  1. Develop and implement process optimization strategies to improve efficiency and productivity.
  2. Manage vendor relationships and ensure compliance with contractual agreements and service level agreements (SLAs).
  3. Define measurable key performance indicators (KPIs) to monitor and evaluate vendor performance.
  4. Foster a collaborative partnership with vendors based on trust, transparency, and open communication.
  5. Establish governance mechanisms to oversee the outsourcing relationship.
  6. Provide training and support to vendors to ensure they understand our processes, systems, and quality standards.
  7. Continuously monitor vendor performance and provide timely feedback.

Requirements:

  • Bachelor's or Master's degree in Business Administration, Operations Management, Engineering, or a related field.
  • 2+ years of experience in process optimization, vendor management, or outsourcing operations.
  • Proven track record in managing third-party vendors and outsourced teams.
  • Strong data analysis skills and proficiency in data analysis tools.
  • Fluent/Native level English.

What We Offer:

  • A friendly, diverse, and international team.
  • Top-notch Private Health Insurance.
  • 23 working days of holidays per year.
  • Indefinite Contract.
  • Flexible working hours and hybrid model.
  • Discount with DIR gyms and Referral policy with a Bonus scheme.
  • A range of benefits and perks to support your well-being and career growth.

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