Technical Support Specialist

hace 7 días


Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

Company Overview: We are working with a leading Outsourcing/BPO company that operates in Barcelona, Spain. This position is an excellent opportunity for a Dutch speaker to join their team as a Customer Service Representative.

Salary: The remuneration package offered is competitive and based on experience, skills, and performance. With a salary ranging from €35,000 to €45,000 per year, this job offers a stable financial foundation for a skilled professional.

Job Description: As a Technical Support Specialist, you will be responsible for handling incoming customer inquiries via phone, email, chat, or automated alerts. You will address user needs efficiently, record call details, maintain up-to-date knowledge of services and products, and escalate potential service issues when necessary.

Required Skills and Qualifications: To excel in this role, you should possess native/fluent Dutch language skills, both verbal and written, and proficiency in English (minimum B2 level). A minimum of 1 year of customer service experience is required, preferably in technical support. You should also have advanced IT knowledge in signal path connectivity, wireless networking, music, and audiovisual products.

Benefits: Working with our client, you will enjoy an excellent remuneration package, a dynamic and creative team environment, and opportunities for growth and development. You will receive guidance and tools to reach your full potential and work a standard Monday to Friday schedule from 09:00 AM to 06:00 PM. Additionally, you will enjoy 23 paid annual leave days and the chance to participate in regular team meetings and activities.



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