Customer Experience Champion

hace 3 semanas


Madrid, Madrid, España Ttec A tiempo completo

Company Overview: At TTEC, we strive to create exceptional customer experiences that bring smiles to both our customers and employees. Our award-winning employment experience and company culture are built on a foundation of innovation, teamwork, and a passion for delivering outstanding results.

Job Summary: We're seeking an experienced Outbound Sales Representative who is fluent in both English and Danish to join our team in Sofia, Bulgaria. As a Customer Experience Champion, you will be responsible for servicing and upselling client products to existing customers, while also identifying new sales opportunities and building strong relationships with clients.

About the Role:
• Bring your passion and experience in goal setting and negotiation to close sales, handle objections, and rebuttals during role plays and customer interactions
• Grow your book of business by developing new business opportunities, establishing and nurturing customer relationships, and ensuring retention
• Engage customers in a consultative manner to develop value propositions that cater to their needs, with the goal of increasing volume for existing clients and acquiring volume for new customers
• Respond to incoming calls and emails to deliver outstanding customer experiences
• Identify customer shipping profiles to secure business or refer leads to the appropriate channel

Requirements:
• Fluency in both English and Danish language at an advanced C1 level
• Excellent communication and interpersonal skills
• Demonstrated proficiency in sales negotiation and closing techniques
• Goal-oriented with a strong focus on achieving targets and contributing to business growth
• Competence in using Microsoft Office and CRM software

What We Offer:
• A competitive salary of $55,000 per year, plus benefits and incentives
• Excellent sales, product, and systems training provided with ongoing coaching and support
• A work schedule of Monday to Friday, allowing for a healthy work-life balance
• Knowledgeable, encouraging, and supportive leadership, career-growth opportunities, and a global team of curious lifelong learners
• An inclusive culture and community-minded organization where giving back is encouraged

Join Our Team: If you're passionate about delivering exceptional customer experiences and have a proven track record in sales, we encourage you to apply for this exciting opportunity.



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