Customer Experience Champion

hace 1 semana


Madrid, Madrid, España Tdcx Group A tiempo completo

Are you ready to unleash your full potential and achieve more? At TDCX, an award-winning and fast-growing BPO company, we offer a rewarding career that lets you do more. Work with the world's most loved brands and be part of an awesome, diverse team.

Top Reasons to Work with TDCX

• Attractive remuneration package
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for career growth
• Positive culture for a great work-life balance
• Easy access to public transport
• Flexible working arrangements

We are seeking a Candidate Profile:

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
• 2 years of working experience in the related field (fresh graduates encouraged to apply)
• Strong time management skills and motivated to exceed expectations
• Ability to multi-task and use customer information to tailor responses and actions
• Excellent verbal and written communication skills in English and French
• Comfortable working with computers and able to learn new systems quickly

Job Responsibilities

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer needs and provide strategic solutions
• Ensure first contact resolution and effective follow-up with Service partners and internal departments
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver the best services to customers and ensure highest customer satisfaction
• Build sustainable relationships and engage customers by taking the extra mile

Estimated Salary: $45,000 - $60,000 per annum, depending on experience and qualifications. We offer a competitive salary, attractive benefits, and opportunities for growth and development. If you're looking for a challenging and rewarding role, apply now



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