Customer Experience Champion, Quality Assurance Specialist

hace 3 días


Madrid, Madrid, España Ttec A tiempo completo
About the Role

We are seeking a highly skilled Customer Experience Champion to join our team as a Quality Assurance Specialist. As a key member of our quality assurance team, you will play a critical role in evaluating and analyzing customer interactions to improve customer experience and satisfaction scores.

Key Responsibilities:

  • Evaluate and analyze customer interactions to identify areas for improvement
  • Analyze spreadsheets to pinpoint patterns and guide performance training
  • Ensure proper information is given to customers while evaluating interactions
  • Contribute to the success of the customer experience and overall team success

Working with Our Team

You will work closely with the Quality Assurance Manager and Assistant Manager to audit Key Performance Indicators (KPIs) for TTEC Operations, review and evaluate operational procedures, coordinate logistics and conduct related audits, facilitate periodic calibration sessions, and assist with administrative functions.

Requirements

  • High school diploma or equivalent
  • 6 months or more of customer service and call center experience
  • Understanding, interpreting, and manipulating data for reporting

What We Offer

As a valued member of our team, you can expect a supportive and inclusive culture, opportunities for career growth and development, a great compensation package, and performance bonus opportunities. You will also have access to paid time off, wellness and healthcare benefits, and tuition reimbursement.

About TTEC

TTEC is a global leader in customer experience technology and services, helping companies build engaged, pleased, and profitable customer experiences powered by humanity and technology. We are proud to be an equal opportunity employer and strive to create a diverse and inclusive workforce that reflects the communities we serve.



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