Customer Service Quality Assurance Specialist
hace 3 semanas
Company Overview
Msx International is a globally consolidated company that offers exciting opportunities for professionals in the automotive sector.
About the Role
We are seeking a highly skilled Customer Service Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for evaluating the quality and functionality of customer service interactions with multiple markets.
Main Responsibilities:
- Quality Monitoring: Regularly review and assess customer service interactions (calls, emails, chats) to ensure agents meet quality standards and follow correct procedures.
- Performance Evaluation: Analyze individual and team performance, providing actionable feedback and recommendations for improvement to both agents and team leaders.
- Compliance Checking: Ensure all customer interactions comply with internal guidelines, legal requirements, and industry standards.
- Process Auditing: Conduct regular audits of customer service processes to ensure efficiency, accuracy, and alignment with project objectives and KPIs.
- Reporting and Documentation: Prepare detailed quality reports on agent performance, highlighting trends, areas for improvement, and successes.
- Continuous Improvement: Proactively suggest improvements to processes, tools, and workflows to enhance customer experience and streamline operations.
- Collaboration: Work closely with team leaders and other QA team members to share insights and collaborate on strategies that enhance overall service quality.
- Issue Escalation: Identify recurring issues or areas of concern and escalate them to the Project Manager for resolution.
Knowledge and Skills Required:
- In-depth understanding of quality assurance processes and methodologies, particularly in a customer service environment.
- Native or bilingual in French and Dutch and advanced English knowledge.
- Strong verbal and written communication skills to provide clear, constructive feedback and collaborate with agents and team leaders.
- Analytical skills with the ability to identify trends, interpret data, and provide insights that contribute to improved performance.
- Experience in coaching and developing agents to enhance their skills.
- Ability to identify inefficiencies in customer service processes and recommend practical solutions.
- Flexibility to adjust to changing priorities and manage multiple tasks in a dynamic environment.
What We Offer:
- A competitive salary of approximately $60,000 per year.
- 22 working days according to collective bargaining agreement + 4 extra days.
- MSX Bazaar: Collective purchasing portal with great discounts for employees.
-
Customer Service Quality Assurance Specialist
hace 4 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completo**About Msx International Inc.**We are a leading international company with a global vision of the automotive sector, providing services to customers, suppliers, consultants, and dealers.**Job Title:** Customer Service Quality Assurance Specialist**Salary:** $60,000 - $80,000 per yearJob Description:The Quality Assurance Specialist is responsible for...
-
Madrid, Madrid, España MSX International A tiempo completoAt MSX International, we are seeking a highly skilled Customer Service Quality Assurance Specialist to join our team.The successful candidate will be responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery.Main Responsibilities:Regularly review and...
-
Customer Service Quality Assurance Specialist
hace 4 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Quality Assurance Specialist to join our team at Msx International Inc.About the RoleThis is a challenging and rewarding opportunity for a quality-focused individual to evaluate and improve customer service interactions.Main Responsibilities:Monitor and assess customer service interactions to ensure...
-
Customer Service Quality Assurance Specialist
hace 4 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completoAbout the RoleAs a Customer Service Quality Assurance Specialist at Msx International Inc., you will play a vital role in ensuring that our customer service interactions meet the highest standards of quality and excellence. This is an exciting opportunity to work with a talented team of professionals in an internationally consolidated company.Main...
-
Italian Quality Assurance Specialist
hace 1 día
Madrid, Madrid, España MSX International A tiempo completoAbout the RoleThe Quality Assurance Specialist is a vital position within MSX International, responsible for ensuring the highest standards of customer service interactions. As a Quality Assurance Specialist, you will be at the forefront of monitoring and evaluating the quality of customer interactions to guarantee compliance with project guidelines and...
-
Customer Service Quality Improvement Specialist
hace 3 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completoAt Msx International Inc., we are seeking a highly skilled Customer Service Quality Improvement Specialist to join our team.About the RoleThis is an exciting opportunity for a motivated individual to take on a challenging role in quality assurance, where you will be responsible for monitoring and evaluating customer service interactions to ensure...
-
Quality Assurance Specialist
hace 1 semana
Madrid, Madrid, España Msx International A tiempo completoAbout the RoleAre you a detail-oriented professional with excellent communication skills and experience in quality assurance?We are looking for a Quality Assurance Specialist to join our team at MSX International. As a Quality Assurance Specialist, you will be responsible for ensuring that our customer service interactions meet the highest standards of...
-
Customer Service Quality Assurance Specialist
hace 4 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completo**About Us**Msx International Inc. is an internationally consolidated company with a global vision of the automotive sector. We interact with customers, suppliers, consultants, and dealers.**Job Overview**We are seeking a Customer Service Quality Assurance Specialist to join our team in this exciting role! As a member of our customer service team, you will...
-
Customer Experience Quality Assurance Specialist
hace 4 semanas
Madrid, Madrid, España Msx International A tiempo completo**About the Role**We are seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team at Msx International. As a key member of our customer service team, you will be responsible for ensuring that our interactions with customers meet the highest standards of quality and excellence.Main Responsibilities:Quality Monitoring:...
-
Quality Assurance Specialist
hace 1 mes
Madrid, Madrid, España Msx International A tiempo completoAbout the RoleWe are seeking a skilled Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will be responsible for monitoring and evaluating the quality of customer service interactions.
-
Senior Quality Assurance Specialist
hace 1 semana
Madrid, Madrid, España Ttec A tiempo completoAbout UsTtec is a global leader in customer experience technology and services. We deliver amazing service and technology to help companies build engaged, pleased, profitable customer experiences.Our MissionWe are committed to making customers happy by providing exceptional service and technology solutions.The RoleAs a Quality Assurance Specialist at Ttec,...
-
Customer Service Quality Assurance Expert
hace 2 días
Madrid, Madrid, España MSX International A tiempo completoAbout MSX InternationalWe are an internationally consolidated company, offering a great opportunity for professionals to join our team.Job SummaryThe Quality Assurance Specialist will be responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery.Main...
-
Customer Experience Quality Assurance Specialist
hace 3 semanas
Madrid, Madrid, España Talent Bridge Group, Llc. A tiempo completoOverviewTalent Bridge Group, Llc. is committed to creating inclusive employment opportunities for individuals with disabilities and their caregivers. As a Help Desk Contact Center Quality Assurance Analyst, you will play a critical role in ensuring seamless service delivery for users navigating government systems.SalaryThe estimated annual salary for this...
-
Quality Assurance Specialist Expert
hace 4 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completoJob OverviewRole DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at MSX International Inc. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our organization.Key ResponsibilitiesThe successful candidate will be responsible for monitoring and evaluating customer...
-
Salesforce Quality Assurance Specialist
hace 4 semanas
Madrid, Madrid, España Deltacubes Pvt Ltd A tiempo completo**Job Title:** Salesforce Quality Assurance SpecialistAbout Deltacubes Pvt LtdDeltacubes Pvt Ltd is a leading provider of innovative software solutions. Our mission is to deliver high-quality products that meet the evolving needs of our clients.**Salary:** ₹15,00,000 - ₹25,00,000 per annum (depending on experience)Job DescriptionWe are seeking an...
-
Customer Experience Champion, Quality Assurance Specialist
hace 3 semanas
Madrid, Madrid, España Ttec A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Champion to join our team as a Quality Assurance Specialist. As a key member of our quality assurance team, you will play a critical role in evaluating and analyzing customer interactions to improve customer experience and satisfaction scores.Key Responsibilities:Evaluate and analyze customer...
-
Customer Service Quality Assurance Expert
hace 3 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completoJob Overview\In this pivotal role as a Customer Service Quality Assurance Expert, you will be instrumental in ensuring that customer interactions with our team meet the highest standards of quality and excellence. With your expertise, you will drive continuous improvement across various touchpoints, from initial contact to resolution. This position requires...
-
Italian Quality Assurance Expert
hace 1 semana
Madrid, Madrid, España Msx International Inc. A tiempo completoAt Msx International Inc., we are seeking a highly skilled Italian Quality Assurance Expert to join our team. Salary: $50,000 - $70,000 per year.About the RoleThis is an exciting opportunity for a motivated professional to play a key role in ensuring the quality of customer service interactions. As a Quality Assurance Specialist, you will be responsible for...
-
Senior Quality Assurance Specialist
hace 3 semanas
Madrid, Madrid, España Msx International Inc. A tiempo completoJob DescriptionAs a Senior Quality Assurance Specialist at MSX International Inc., you will play a pivotal role in ensuring the highest standards of customer service are met. Your primary responsibility will be to monitor and evaluate the quality of customer interactions, providing specialized training, feedback, and recommendations to improve agent...
-
Senior Quality Assurance Specialist
hace 3 semanas
Madrid, Madrid, España Thales A tiempo completoJob TitleSenior Quality Assurance SpecialistAbout ThalesWe are a leading company in the space industry, providing innovative solutions to build a better life on Earth. With over 8,900 employees in 10 countries, we offer a dynamic and inclusive work environment.Salary and BenefitsOur salary range is competitive, with an estimated annual income of €71243....