Italian Quality Assurance Expert
hace 2 días
At Msx International Inc., we are seeking a highly skilled Italian Quality Assurance Expert to join our team. Salary: $50,000 - $70,000 per year.
About the RoleThis is an exciting opportunity for a motivated professional to play a key role in ensuring the quality of customer service interactions. As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery.
Main Responsibilities- Develop and implement effective quality assurance processes to improve customer satisfaction and agent performance.
- Analyze customer service interactions to identify areas for improvement and provide actionable feedback to agents and team leaders.
- Collaborate with the training team to develop targeted training initiatives to improve service quality and agent performance.
- Conduct regular audits of customer service processes to ensure efficiency, accuracy, and alignment with project objectives and KPIs.
To be successful in this role, you will need:
- A bachelor's degree in a relevant field, such as business or communications.
- Proven experience in quality assurance or a related field.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work effectively in a team environment.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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Madrid, Madrid, España Msx International Inc. A tiempo completoAt Msx International Inc., we are seeking a highly skilled Italian Quality Assurance Expert to join our team. Estimated Salary: $45,000 - $60,000 per year.In this role, you will be responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. Your...
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