Italian Quality Assurance Expert

hace 2 días


Madrid, Madrid, España Msx International Inc. A tiempo completo

At Msx International Inc., we are seeking a highly skilled Italian Quality Assurance Expert to join our team. Salary: $50,000 - $70,000 per year.

About the Role

This is an exciting opportunity for a motivated professional to play a key role in ensuring the quality of customer service interactions. As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery.

Main Responsibilities
  • Develop and implement effective quality assurance processes to improve customer satisfaction and agent performance.
  • Analyze customer service interactions to identify areas for improvement and provide actionable feedback to agents and team leaders.
  • Collaborate with the training team to develop targeted training initiatives to improve service quality and agent performance.
  • Conduct regular audits of customer service processes to ensure efficiency, accuracy, and alignment with project objectives and KPIs.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in a relevant field, such as business or communications.
  • Proven experience in quality assurance or a related field.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work effectively in a team environment.
Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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