Strategic Enterprise Security Manager

hace 5 días


Barcelona, Barcelona, España Promote Project A tiempo completo

Company Overview

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Promote Project is a fast-paced and high-growth organization delivering innovative cyber threat intelligence solutions. As a Customer Success Manager, you will play a crucial role in maintaining a rapidly growing client portfolio and ensuring our users get the most value out of our products and services.

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About the Role

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You will be responsible for driving product usage and adoption across a diverse portfolio of top enterprise clients across EMEA territory. You'll execute our client engagement strategy by delivering comprehensive Success Plans, manage inquiries about our Intelligence Cloud, API/Integrations, and other services, identify and escalate account risk factors, and orchestrate remediation efforts.

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Your Key Responsibilities

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Drive product adoption across a diverse portfolio of the company's top enterprise clients across EMEA territory. Execute our client engagement strategy by delivering comprehensive Success Plans. Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services. Identify, assess, and escalate account risk factors and orchestrate remediation efforts. Work closely with cross-functional teams to construct and scale solutions across customer businesses.

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What We Offer

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A competitive salary of 60,000 - 80,000 euros per year, a dynamic work environment, and opportunities for growth and professional development. A native Spanish speaker and fluent in English are preferred, but not required. This is a remote job opportunity based in Madrid, Spain.

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Requirements

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Bachelor's degree or 3+ years of relevant Customer Success and SaaS work experience. Strong understanding of Cyber/Information Security fundamentals, project management processes, strategies, and methods. Passionate about making customers happy and successful, with a positive, collaborative, and energetic attitude.

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We're Looking for Someone Who

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Has demonstrated experience in Customer Success and enablement principles. Is able to convey complex concepts to all levels of client personnel. Has excellent communication skills and can design and execute communications and/or customer success programs.



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