Technical Support Specialist

hace 3 semanas

Madrid, Madrid, España Amazon A tiempo completo

About the Role
Audible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.

Key Responsibilities
• Become a subject matter expert on one or more services
• Provide support activities for these services and regularly work with development teams to establish and improve service support
• Operate with guidance from management and aggressively drive issues to resolution
• Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets
• Be able to read and understand complex application code and make approved code fixes to resolve support issues
• Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities
• Regularly contribute to the creation and improvement of all support documentation
• Perform code builds and deployments communicating status regularly before, during, and after each deployment
• Create and interpret metrics that measure support success and service performance
• Help develop and refine operational policies and procedures used by teams and internal customers
• Participate fully and constructively in the planning of team's work
• Have the ability to write simple and efficient tools to improve operational efficiency
• Learn to contribute to design and development of support tools using software engineering best practices
• Mentor other Support Engineers and are involved with interviewing and onboarding new team members

Requirements
• 2+ years industry experience in programming and/or technical support roles
• Experience troubleshooting and debugging technical systems
• Java Programming and Linux Operating System experience (preferred)
• Demonstrated success as an individual contributor, managing standard operating procedures and internal processes
• Superior team skills in dealing with users at all levels in a team environment
• Exceptional communication, documentation and presentation skills for technical and business audiences

About Amazon
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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