Strategic Customer Engagement Architect
hace 5 días
Job Overview: We are seeking a highly skilled Resident Architect to join our Professional Services organization in EMEA. As a key member of the team, you will play a critical role in shaping and building our customer engagements, driving growth, and delivering significant value.
About the Role:
The Resident Architect will be responsible for scoping, planning, and executing customer-specific projects centered on improving adoption, utilization, and value demonstration of Sourcegraph's products. You will work directly with customers, collaborating with internal teams, to lead engagements spanning a wide range of focus areas, including custom training, advanced feature utilization, bespoke value assessments, and more.
Key Responsibilities:
- Build trusting relationships with peers across Professional Services, Sales, Customer Engineering, Post-Sales Technical Advisory, Support, and other internal teams within one month.
- Learn about our products, value proposition, customers, team, processes, and existing materials within one month.
- Become proficient in Professional Services tools and processes, including how we sell and execute on engagements, within one month.
- Review current and prospective RA customers, developing an understanding of typical RA engagements, the value we add, and the problems we solve for, within one month.
- Work directly with RA customers and their account teams to lead RA engagements, scope, design, and execute RA projects to solve customer-specific problems, within three months.
- Develop generalized materials, using artifacts and learnings from RA projects, to set up RA and account teams for better future success, within three months.
- Demonstrate the ability to train technical administrators and Sourcegraph end-users at a high level using both standard and customer practices, within three months.
- Serve as an advocate on behalf of your customers by bringing important insights, observations, and feedback back to internal teams, within six months.
- Collaborate closely with Technical Success, Sales, Engineering, and Product on what you observe and learn from customers to drive GTM and product improvements, within six months.
- Iterate on and mature existing processes, templates, and tools to better service our customers, within six months.
About You: You are autonomous, driven, results-oriented, and technical, sharing our values with a passion for delivering significant value in direct collaboration with customers. You are excited and motivated to work in a nebulous role for a new and rapidly evolving team.
Compensation: The estimated salary for this role is €85,000 - €110,000 per year, depending on experience and qualifications.
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