Global Delivery Lead, Omnichannel Platforms Implementation Specialist

hace 3 semanas

Madrid, Madrid, España Healthcare Businesswomen'S Association A tiempo completo
Job Description Summary

Sandoz is undergoing a transformative period as a global leader in sustainable Generic and Biosimilar medicines.

As an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, and enhance shareholder returns.

This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.

The Global Delivery Lead will be part of the Omnichannel Platforms Operations Team and will be responsible for the country rollout and implementation of any Customer Engagement Omnichannel Platform functionality and initiatives such as web portals, mobile apps, and social media within the online and ecommerce domain.

This person will work closely with colleagues across all Regions and Countries to lead and manage a range of business change and digital online Commercial Strategy adoption activities affecting both the efficient running of the organization and the delivery of key strategic objectives.

Key Responsibilities:
  • Own end-to-end the implementation of new initiatives and the rollout of new functionalities across the online and ecommerce landscape.
  • Program manage the rollout of new omnichannel initiatives within the Customer Engagement area.
  • Act as internal owner and project manager to ensure cross-functional business partners involved can create a delivery plan against business requirements.
  • Work closely with other Global Technology Teams (CRM, Data & Analytics, Development teams) and local teams to rollout new functionalities across the online platforms.
  • Plan, execute, and track the progress of projects through the design phases from inception to handover.
  • Participate in Operations engagement activities with local teams ensuring implementation adoption by education to key business users.
  • Establish project objectives in line with project requirements and ensure goals & timelines are achieved and ensure adherence to project compliance, quality, and engineering standards.
  • Transparently communicate program issues to the team and other stakeholders as applicable, and follow up with the right skill sets to put best solutions in place on time and within budget.
  • Ensure tasks remain on track, provide updates to business teams, and mitigate risks and delays.
  • Guide Client relevant processes by liaising with key Incyte contacts to facilitate approval (Data Privacy Assessment, Medical Legal Reviews).
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Ideal Background:
  • Bachelor's Degree in Information Technology discipline, Online Business Administration, Digital Marketing, or related field. MBA in related fields is a plus.

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