Field Service Engineer, Spain

hace 5 días

Sevilla, Sevilla, España Mobilewaterservices A tiempo completo

Job Summary: The Field Service Engineer, Spain Portugal ensures that customers can use Mobile Water Solutions – rental equipment safely and efficiently to support an optimal performance.

Key Responsibilities:

  • Installation: Setting up and installing equipment at the customer's location, ensuring it functions correctly and safely.
  • Maintenance: Performing routine maintenance and inspections to ensure that the equipment remains in good working condition during the rental period.
  • Repairs: Troubleshooting and repairing equipment if it breaks down or experiences technical issues during the rental period.
  • Customer Support: Providing technical support and guidance to customers regarding the proper use and maintenance of the equipment.
  • Interact with customers to understand their equipment needs, provide guidance on equipment operation, and address any issues or concerns.
  • Deliver excellent customer service and build strong relationships.
  • Documentation: Maintaining detailed records of equipment maintenance and repairs, including service reports, parts replacements, and work performed.
  • Safety Compliance: Ensuring that the equipment meets safety and regulatory standards and addressing any compliance issues.
  • Training: In some cases, offering training to customers or rental staff on the proper operation and maintenance of the equipment.
  • Inventory Management: Monitoring the inventory of rental equipment, ordering spare parts when needed, and coordinating with suppliers.
  • Troubleshooting: Diagnosing and resolving technical problems efficiently to minimize downtime for customers.
  • Reporting: Providing feedback to rental companies about the performance and condition of equipment, as well as suggestions for improvements or replacements.

Requirements:

  • Proven work experience as Field Service Engineer (in the water industry) or a similar role (e.g., equipment maintenance, repair, or a related field)
  • Mechanical and electrical knowledge and skills
  • Knowledge of safety regulations and best practices to ensure a safe work environment.
  • A good level of English language to communicate effectively and clearly with both technical and non-technical personnel, including clients, team members, and supervisors.
  • A good level of Spanish language.
  • Portuguese language knowledge is an advantage.
  • Knowledge of Google Application Suite and/or Microsoft Office software packages (Excel, Word, PowerPoint) and diagnostic tools used in equipment servicing.
  • Capability to work across cultures, borders, and different methods of executing business within an international team.
  • Licensing/certifications: Possess a valid Driver's License to drive in the region.

Competencies:

  • Problem-Solving – Ability to identify and solve technical issues efficiently, often in high-pressure situations.
  • Remote Trouble Shooting – The ability to troubleshoot and provide support remotely, either through phone or digital communication, when on-site visits are not feasible.
  • Customer focus – A strong commitment to customer satisfaction, with excellent interpersonal and communication skills to interact with clients effectively.
  • Interpersonal skills – Ability to work independently and as part of the team and building strong working relationships with clients, colleagues, and other stakeholders.
  • Adaptability – flexible and able to change work environments and different types of machinery and equipment.
  • Documentation – properly documenting service calls, maintenance activities and equipment status for record keeping and reporting.
  • Business Acumen – Understanding the business aspects of field service, including cost management, warranty processes, and customer relationship management.
  • Physical Fitness – Ability to drive and work in various physically demanding environments (weather conditions, 24/7 duties).

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