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Field Service Specialist
hace 2 meses
Job Summary: We are seeking a highly skilled and experienced Field Service Technician to join our team at Asiaglobal Technologies, Inc. as a key member of our service team. The successful candidate will be responsible for providing exceptional service and support to our clients during field visits or dispatches.
Key Responsibilities:
- Provide service and customer support during field visits or dispatches
- Manage all on-site installation, repair, maintenance, and testing tasks
- Install, test, and provide instructions to the client on the proper use of the machinery
- Operate vehicle in a safe manner and use field automation systems
- Perform diagnostics, maintenance, and repairs on assigned types of equipment while maintaining company and industry standards and adhering to time constraints
- Test equipment repairs and communicate issues to the service manager and service coordinator; conduct additional repair work as advised by managers or advisors
- Use manufacturer diagnostic equipment to ensure diagnostics, testing, and repairs are thorough and of the highest quality
- Maintain a working knowledge of a diverse number of motor vehicles and enhance that knowledge with new vehicle models and industry standards, practices, and technologies
- Replace parts and components and keep detailed, organized service reports of all repair work done on each equipment
- Communicate with service managers about parts ordered, parts required, and the timeliness of order completion
- Follow all company field procedures and protocols
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements:
- Professional driver's license (Preferred)
- Ability to commute/relocate
- Willingness to travel
