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Field Service Technician

hace 2 meses

Sevilla, Sevilla, España Asiaglobal Technologies, Inc. A tiempo completo

Job Summary

The Service Technician is a key member of our team at Asiaglobal Technologies, Inc., responsible for providing exceptional service and customer support during field visits or dispatches. This role involves managing all on-site installation, repair, maintenance, and testing tasks, diagnosing errors or technical problems, and determining proper solutions.

Key Responsibilities:

  • Provide service and customer support during field visits or dispatches
  • Manage all on-site installation, repair, maintenance, and testing tasks
  • Install, test, and provide instructions to the client on the proper use of the machinery
  • Operate vehicle in a safe manner and use field automation systems
  • Perform diagnostics, maintenance, and repairs on assigned types of equipment while maintaining company and industry standards and adhering to time constraints
  • Test equipment repairs and communicate issues to the service manager and service coordinator; conduct additional repair work as advised by managers or advisors
  • Use manufacturer diagnostic equipment to ensure diagnostics, testing, and repairs are thorough and of the highest quality
  • Maintain a working knowledge of a diverse number of motor vehicles and enhance that knowledge with new vehicle models and industry standards, practices, and technologies
  • Replace parts and components and keep detailed, organized service reports of all repair work done on each equipment
  • Communicate with service managers about parts ordered, parts required, and the timeliness of order completion
  • Follow all company field procedures and protocols
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

Requirements:

  • Job Type: Full-time
  • Pay: Competitive salary and benefits package
  • Supplemental Pay: 13th month salary, commission pay, overtime pay, performance bonus
  • Ability to commute/relocate: Reliably commute or planning to relocate before starting work
  • License/Certification: Professional driver's license (Preferred)
  • Willingness to travel: 100%