Strategic Client Partner
hace 1 día
We help the world run better at SAP, enabling individuals to bring out their best. Our company culture is built on collaboration and a shared passion for helping the world run better.
About the TeamThe Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services overseeing all aspects of the customer engagement from the point of sale throughout the entire lifecycle. We deliver fixed-scope, proactive, and outcome-based services across the entire SAP software stack to SAP's RISE customers.
About the RoleOur Strategic Client Partners work in close collaboration with technical and project teams to serve our customers and provide quality remote and on-site services and activities to fit the customers' needs.
Main Responsibilities- Develop a strategic engagement with your client to establish client focus on the core of the services delivered.
- Continuously increase client trusted advisor relationship with executives and key stakeholders.
- Demonstrate accountability as the single orchestrator for end-to-end delivery.
- Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding).
- Ensure operational excellence on contract administration supported by ECS functions.
- Create and maintain service plans for each customer to proactively manage operational risk.
- Identify service improvements and delivery opportunities.
- Track and report on business growth and upsell throughout the entire engagement lifecycle.
- Bachelor's degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field.
- SAP Basis, technology and/or functional knowledge are very important.
$115,000 - $140,000 per year, depending on location and experience.
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