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Technical Quality Manager
hace 2 meses
SAP is seeking a highly skilled Technical Quality Manager to join our Customer Success organization. As a key member of our team, you will work with customers with Premium Engagement contracts to deliver contracted services.
Key Responsibilities- Lead the Premium Engagement program, supporting or executing analysis of customer situations and requirements.
- Support or execute engagement planning of Premium Engagement services, including creating a value proposition and securing customer alignment.
- Ensure engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, and executive reporting.
- Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, and technical integration.
- Strong SAP business and technical solution architecture expertise.
- 8+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
- Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
- SAP project management, value management, and quality management practices.
- Experience leading design, implementation, and change management projects.
- Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience.
- Experience working with c-levels, senior leaders, influencers, and believed advisors.
- Strong facilitation, negotiation, and de-escalation skills.
- Bachelor or Master's Degree: Science, Tech, Engineering, Math, Economics, or Business Management.
SAP is a market leader in end-to-end business application software and related services. We are a cloud company with 200 million users and over 100,000 employees worldwide. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity. We provide accessibility accommodations to applicants with physical and/or mental disabilities.
