Back Office Operations Specialist
hace 1 mes
The Back Office Representative plays a crucial role in ensuring the efficient day-to-day order management process, including receiving customer orders, cleansing orders, removing order blocks, and processing change requests. This role requires close collaboration with other Supply Chain functions to manage order releases and ensure timely delivery of goods according to market-specific requirements.
Key Responsibilities- Administer day-to-day activities of customer order management, including order entry, document creation, stock allocation, and order release.
- Use root-cause analysis to identify key drivers of order failure and support continuous improvement initiatives.
- Identify potential obstacles in the fulfillment process and work with stakeholders to take corrective action.
- Maintain digital platforms to ensure fast and efficient communication channels.
- Display a customer-centric attitude and maintain strong customer relationships by understanding customer expectations and translating the voice of the customer for internal stakeholders.
- Ensure clean and accurate data management and analysis by integrating customer data from various reporting channels.
- Drive continuous improvement in customer fulfillment systems and processes by identifying opportunities for improvement and presenting them to the relevant Front Office Manager in Customer Service.
- Uphold quality, safety, and compliance standards, reporting any incidents to the appropriate individuals and taking immediate corrective action.
This role requires frequent interaction with Front Office Customer Service teams, including the director and managers, as well as regular communication with Sales and Planning to resolve issues and ensure customer expectations are met.
Requirements- Preferably a bachelor's degree in supply chain management, logistics, business administration, or engineering.
- Two to three years' experience in supply chain, logistics, or a related function, and at least one year of customer service experience.
- Knowledge of master data and table files, as well as advanced skills with Microsoft Office.
- Knowledge of ERP (SAP) and CRM experience is preferred.
- Fluency in the local language, with a desire to be fluent in English and other languages a plus.
- Focuses relentlessly on customers.
- Works well under pressure.
- Works well in teams.
- Pays attention to details.
- Communication skills, including verbal, written, and presentation.
- Interpersonal skills.
- Analytical, decision-making, and problem-solving skills.
- Ability to multitask.
-
Back Office Operations Specialist
hace 1 mes
Barcelona, Barcelona, España Werfen A tiempo completoAbout the PositionWe are seeking a highly skilled Back Office Operations Specialist to join our team in Barcelona, Spain. As a key member of our Supply Chain function, you will be responsible for efficient day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, and liaising with...
-
Back Office Operations Specialist
hace 1 mes
Barcelona, Barcelona, España Werfen A tiempo completoAbout the PositionWe are seeking a highly skilled Back Office Operations Specialist to join our team in Barcelona, Spain. As a key member of our Supply Chain function, you will be responsible for efficient day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, and liaising with...
-
Back Office Specialist
hace 3 semanas
Barcelona, Barcelona, España Randstad Es A tiempo completoJob SummaryWe are seeking a highly skilled Back Office Specialist to join our team at Randstad Es. As a key member of our operations team, you will be responsible for registering data to facilitate the administrative management of the customer relationship center and entering data to generate billing, thus triggering payments for the benefit of...
-
Back Office Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Fut-Ure Recruitment And Technology A tiempo completoFut-Ure Recruitment and Technology is a global IT and tech recruitment company with a presence in Europe. We are currently expanding our team and are looking for a skilled Back Office Operations Manager to join us in our exciting journey. The successful candidate will be responsible for overseeing and managing all administrative duties in the office,...
-
Back Office Operations Specialist
hace 3 semanas
Barcelona, Barcelona, España Werfen A tiempo completoJob SummaryThe Back Office Representative plays a vital role in ensuring the efficient day-to-day order management process. This includes receiving customer orders, cleansing orders, removing order blocks, processing change requests, and collaborating with Supply Chain functions to manage order releases.This role requires strong communication and...
-
Back Office Export Specialist
hace 4 semanas
Barcelona, Barcelona, España Adecco (Spain) A tiempo completoJob Title: Back Office ExportAt Adecco Granollers, we are seeking a highly skilled and experienced professional to join our team as a Back Office Export. This is a fantastic opportunity to work with a leading company in the metal sector, located in Les Franquesas del Vallès.Key Responsibilities:Manage administrative, logistical, and customer service tasks...
-
Back Office Export Specialist
hace 4 semanas
Barcelona, Barcelona, España Adecco (Spain) A tiempo completoJob Title: Back Office ExportAt Adecco Granollers, we are seeking a highly skilled and experienced professional to join our team as a Back Office Export. This is a fantastic opportunity to work with a leading company in the metal sector, located in Les Franquesas del Vallès.Key Responsibilities:Manage administrative, logistical, and customer service tasks...
-
Back Office Operations Specialist
hace 1 mes
Barcelona, Barcelona, España Werfen A tiempo completoAbout the PositionThe Back Office Representative plays a crucial role in ensuring the efficient day-to-day order management process, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, and collaborating with Supply Chain functions to manage order releases. This role serves as a liaison between Supply...
-
Back Office Operations Specialist
hace 1 mes
Barcelona, Barcelona, España Werfen A tiempo completoAbout the PositionThe Back Office Representative plays a crucial role in ensuring the efficient day-to-day order management process, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, and collaborating with Supply Chain functions to manage order releases. This role serves as a liaison between Supply...
-
Customer Service Back Office Operations Lead
hace 1 mes
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoJob Title: Customer Service Back Office Operations LeadAt eDreams ODIGEO, we are seeking a highly skilled and experienced Customer Service Back Office Operations Lead to join our team. As a key member of our customer service operations team, you will be responsible for managing daily operational issues, compliance, and performance within our 24/7...
-
Customer Service Back Office Operations Lead
hace 1 mes
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoJob Title: Customer Service Back Office Operations LeadAt eDreams ODIGEO, we are seeking a highly skilled and experienced Customer Service Back Office Operations Lead to join our team. As a key member of our customer service operations team, you will be responsible for managing daily operational issues, compliance, and performance within our 24/7...
-
Back Office Operations Specialist
hace 3 semanas
Barcelona, Barcelona, España Werfen A tiempo completoJob SummaryThe Back Office Representative plays a crucial role in ensuring efficient day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, and liaising with other Supply Chain functions to manage order releases.This role works closely with business partners in the supply chain...
-
Back Office Operations Specialist
hace 3 semanas
Barcelona, Barcelona, España Werfen A tiempo completoJob SummaryThe Back Office Representative plays a crucial role in ensuring efficient day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, and liaising with other Supply Chain functions to manage order releases. This role works closely with business partners in the supply chain...
-
Back Office Specialist with German Language Skills
hace 4 semanas
Barcelona, Barcelona, España Randstad Es A tiempo completoJob DescriptionWe are seeking a highly skilled Back Office Specialist with native-level German language proficiency to join our team in Barcelona. As a key member of our operations team, you will be responsible for registering data, managing customer relationships, and facilitating the administrative management of our customer service center.Main...
-
Customer Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Hewlett Packard A tiempo completoMain Responsibilities:The Customer Operations Specialist plays a crucial role in ensuring the smooth operation of customer orders within Hewlett Packard. This involves managing customer/partner backlog to deliver orders within agreed Service Level Agreements (SLAs) and according to business needs. The specialist reviews backlog tools daily, takes actions to...
-
Office Operations Specialist
hace 1 mes
Barcelona, Barcelona, España Infraspeak A tiempo completoAbout InfraspeakWe're a fast-growing company that partners with customers from around the world to build a happy and successful team. Our vision is to create a unique and personalized experience for our employees, making them a source of good life to themselves and others.Job DescriptionWe're looking for a talented Source of Good Life Specialist to join our...
-
Office Operations Specialist
hace 1 mes
Barcelona, Barcelona, España Infraspeak A tiempo completoAbout InfraspeakWe're a fast-growing company that partners with customers from around the world to build a happy and successful team. Our vision is to create a unique and personalized experience for our employees, making them a source of good life to themselves and others.Job DescriptionWe're looking for a talented Source of Good Life Specialist to join our...
-
Retail Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España All We Wear Group A tiempo completoJoin All We Wear Group, a global fashion leader, and take on the role of Retail Operations Specialist. As a key member of our team, you will provide critical back office support for retail processes and store operations.Key responsibilities include:Receiving and processing deliveries, returns, and stock transfersConducting end-of-day reconciliations and...
-
Industrial Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Ups A tiempo completoJob SummaryWe are seeking a highly skilled Industrial Operations Specialist to join our team at UPS. As an Industrial Operations Specialist, you will play a critical role in ensuring the smooth operation of our business, working closely with all departments to achieve our goals.Key ResponsibilitiesDevelop and implement new operational plans to improve...
-
Back Office Specialist with German Language Skills
hace 3 semanas
Barcelona, Barcelona, España Randstad A tiempo completoAre you a native German speaker with a passion for the automotive industry? We have an exciting opportunity for a Back-Office Specialist to join our team in Barcelona. As a key member of our operational support team, you will be responsible for providing comprehensive administrative support to our clients, including major insurers, brokers, fleet managers,...
