Back Office Operations Specialist
hace 3 semanas
The Back Office Representative plays a vital role in ensuring the efficient day-to-day order management process. This includes receiving customer orders, cleansing orders, removing order blocks, processing change requests, and collaborating with Supply Chain functions to manage order releases.
This role requires strong communication and interpersonal skills to work effectively with business partners in the supply chain and beyond. The ideal candidate will be able to drive customer loyalty and achieve sales and revenue objectives by delivering exceptional customer service.
Key Responsibilities
Administer day-to-day activities of customer order management, including:
- Overseeing customer orders, including order entry, document creation, stock allocation, and order release.
- Using root-cause analysis to understand key drivers of order failure in support of continuous improvement.
- Identifying potential obstacles in the fulfillment process and working with stakeholders to take corrective action.
Requirements
The ideal candidate will have a bachelor's degree related to supply chain management, logistics, business administration, or engineering. Preferably, they will have two to three years' experience in supply chain, logistics, or a related function and at least one year of customer service experience. Knowledge of master data and table files is a plus, as well as advanced skills with Microsoft Office and ERP (SAP) experience.
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