Back Office Operations Specialist
hace 3 semanas
Job Summary
The Back Office Representative plays a crucial role in ensuring efficient day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, and liaising with other Supply Chain functions to manage order releases.
This role works closely with business partners in the supply chain and beyond to guarantee on-time and complete delivery of goods according to market-specific requirements.
The ideal candidate will help drive customer loyalty and achieve the company's sales and revenue objectives by delivering exceptional customer service across the designated area.
Key Responsibilities
- Administer day-to-day activities of customer order management, including order entry, document creation, stock allocation, and order release.
- Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
- Identify potential obstacles in the fulfillment process and work with stakeholders to take corrective action.
- Maintain digital platforms to ensure fast and efficient communication.
- Display a customer-centric attitude and maintain strong customer relationships.
- Ensure clean and accurate data management and analysis.
- Drive continuous improvement in customer fulfillment systems and processes.
- Uphold quality, safety, and compliance standards.
Requirements
- Preferably a bachelor's degree related to supply chain management, logistics, business administration, or engineering.
- At least two to three years' experience in supply chain, logistics, or a related function.
- One year of customer service experience.
- Advanced skills with Microsoft Office.
- Knowledge of ERP (SAP) and CRM experience preferred.
- Fluent in local language, desirable fluent English/German and other languages a plus.
Skills and Competencies
- Communication skills, including verbal, written, and presentation.
- Interpersonal skills.
- Analytical, decision-making, and problem-solving skills.
- Ability to multitask.
Work Environment
2 days remote / 3 days presentational.
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