Senior Technical Specialist

hace 1 mes


Madrid, Madrid, España Roche A tiempo completo

About the Role
As a Senior Technical Specialist in the Google Workspace administrator area, you will be working in the Digital Workplace Chapter which is part of the Roche Informatics Organization. This role requires collaboration with Business Partners and Stakeholders, locally and globally, to understand their needs, optimize the operations and drive efficient solutions effectively.

Responsibilities
- Provide effective solutions to problems the end users are facing in the technologies falling in the Digital Workplace area, as a 3rd level escalation team.
- Find improvement in service support for previously identified and assessed delivered services.
- Collaborate with stakeholders: Work effectively with clients, internal teams, and vendors to ensure the success in different projects.
- Partner with other IT departments to ensure seamless integration of collaboration platforms with existing systems.
- Provide technical consultancy to consumers and stakeholders whenever there are mergers & company acquisitions that involve data migration between platforms.
- Understand client needs and objectives: Analyze business challenges and translate them into technical solutions.
- Document solutions and processes: Create clear and concise documentation to guide future use and maintenance.

Requirements
- Passionate and willing to learn in a challenging and transformational environment, collaborating and helping others.
- Demonstrate interpersonal, collaborative and commitment to operational excellence skills.
- Excellent understanding of collaboration best practices.
- Multicultural and international experience preferred ideally working in a large Global organization.
- Willing to cross-train and learn additional technical expertise.
- Responsible and reliable.
- Takes a proactive, collaborative and supportive approach when interacting with colleagues.
- Have strong oral and written communication skills in English.

What We Offer
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer.



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