Customer Service Representative

hace 2 semanas


Barcelona, Barcelona, España Leica Biosystems A tiempo completo
About Leica Biosystems

As a global leader in cancer diagnostics, we strive to improve workflow efficiency and diagnostic confidence with our comprehensive portfolio. Our mission is to 'Advance Cancer Diagnostics and Improve Lives.'

Role Overview

This on-site role provides support to customers and sales teams through various media interactions, including sales representative orders and deployment. The primary focus is on achieving financial and customer satisfaction objectives.

Key Responsibilities
  • Receive and process requests for price quotations, purchase orders, order changes, adjustments, and applications from customers and dealers.
  • Maintain rapport with customers to deliver exceptional service across all interaction channels.
  • Utilize tools like internal shop and Sales Force to transfer quotations made to SAP as orders.
  • Purchase and track goods on orders, ensuring timely delivery to meet customer needs and minimizing open orders at month end.
  • Retrieve customer information, stock status, and purchase order status using LMS Shop/Sales Force.Com and SAP.
Collaboration and Communication

The successful candidate will work closely with business units to obtain delivery information for scheduled shipments, check credit department for customer credit status and payment methods, and maintain up-to-date records of active orders and post-activity updates.

Performance Metrics

The role requires processing sales orders within defined timelines, invoicing accordingly, providing customers with quotations within specified deadlines, purchasing parts from business units and third parties, coordinating return equipment for repair, monitoring outstanding purchase orders, and facilitating the processing of credit notes to customers.



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