Technical Content Strategist
hace 3 semanas
About the Role & Team
We are seeking a Technical / UX Writer who will blend technical writing expertise with user experience writing to create clear, engaging, and user-friendly content for our digital products.
This role will involve collaborating with cross-functional teams to ensure that our content not only meets technical standards but also enhances the overall user experience.
Responsibilities
- Create and manage user documentation, including manuals, online help, and product specifications, while also crafting microcopy for user interfaces to guide users effectively through our products.
- Conduct user research and usability testing to understand user needs and behaviors. Analyze findings to inform content strategies and improve user interactions.
- Work closely with Subject Matter Experts (SMEs), UX designers, product managers, and developers to gather information and ensure content accuracy and relevance.
- Develop content strategies that align with business goals while ensuring consistency in tone and voice across all platforms. Create style guides and maintain a library of content standards.
- Manage multiple projects simultaneously, ensuring timely delivery of documentation and content updates within project deadlines. Coordinate with stakeholders to establish key milestones for document reviews and approvals.
Requirements
- Bachelor's degree in Technical Communication, English, Information Technology, or a related discipline.
- 3+ years of experience in technical writing or UX writing, with a strong portfolio demonstrating your writing skills across various digital products.
- Proficiency in using industry-standard tools for technical writing as well as design tools.
- Excellent writing, editing, and presentation skills; ability to convey complex information in simple terms.
- Strong analytical skills to interpret user data and feedback effectively.
- Ability to collaborate with diverse teams and manage stakeholder expectations.
- Familiarity with Agile methodologies is a plus.
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