Experienced Operations Manager for Fintech Team

hace 2 semanas


Madrid, Madrid, España Recruitas A tiempo completo

Job Summary

We are seeking an experienced operations manager to join our team at Recruitas. The successful candidate will be responsible for leading a team of professionals in a dynamically changing environment, driving process performance and meeting key performance indicators.

About the Role

The operations manager will be responsible for motivating, developing, and mentoring team members to achieve their full potential. This includes driving process performance, managing delegate daily volumes, and coordinating activities to ensure daily business as usual (BAU) delivery meets customer key performance indicators (KPIs).

Responsibilities

* Motivate, develop, and mentor team members to achieve their full potential
* Drive process performance to meet key performance indicators (KPIs)
* Manage delegate daily volumes and coordinate activities to ensure daily BAU delivery
* Conduct root cause analysis to identify key defects and create action plans to improve

Requirements

* Near native English language skills with a minimum typing speed of 50 words per minute and 90% accuracy
* Excellent people management skills with previous experience in similar roles
* Good experience in MS Office, including Word, Excel, and PowerPoint
* Strong presentation skills and excellent communication and customer service skills
* Ability to drive initiatives in the team with creativity and a long-term vision

Benefits

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

How to Apply

If you are a motivated and experienced operations manager looking for a new challenge, please submit your resume and cover letter to us via email.



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