Customer Service Representative

hace 2 semanas


Barcelona, Barcelona, España NewCo Communications A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at NewCo Communications. As a German Language Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via phone, email, and other communication channels, providing solutions to customer issues and concerns.
  • Issue Resolution: Investigate and resolve customer complaints in a fair and timely manner, ensuring customer satisfaction and loyalty.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management, ensuring clear and concise information exchange.
  • Problem-Solving: Analyze and resolve complex customer issues, using problem-solving skills and knowledge of company policies and procedures.
Requirements
  • Language Skills: Native-level proficiency in German (both spoken and written) and a good command of the English language.
  • Customer Service Experience: Previous customer service experience, preferably in a call center or customer-facing role.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
  • Technical Skills: Proficiency in computer systems and software applications, with the ability to learn new systems and technologies.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
  • Opportunities for Growth: Opportunities for career advancement and professional development, within a dynamic and growing company.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a team of experienced professionals.
  • Training and Development: Comprehensive training and development programs, to ensure your success in the role.


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