Customer Support Expert

hace 2 días

Madrid, Madrid, España Lodgify A tiempo completo
{"title":"Customer Support Specialist","description":"About the Role

We are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide expert technical support to clients via email, phone, and chat.
  • Assist clients in troubleshooting and resolving technical issues with our software.
  • Offer guidance and advice to clients on how to successfully use our software to set up their own accommodation websites and grow their vacation rental businesses.
  • Maintain a high level of customer satisfaction and ensure that all client interactions are handled in a professional and timely manner.
Requirements
  • Outstanding verbal and written communication skills in English and Italian.
  • Easily connect with people and understand their issues.
  • Passion for creating the best customer experience ever.
  • Organized and able to handle multiple inquiries.
  • Positive attitude and sense of responsibility.
  • Familiar with cloud-based applications and internet expertise.
What We Offer
  • The freedom to work from home any day that works for you.
  • 25 working days of paid vacation and Jornada Intensiva in August.
  • Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist, and we cover pre-existing conditions too).
  • A monthly allowance of 150€ and a Flexible Remuneration plan with up to 70€.
  • A 50% discount on Ametller's prepared dishes to level up your mealtime.
  • Flexible Remuneration options for your transportation needs.
  • A home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
  • Free Spanish classes.
  • A daily office breakfast buffet and monthly events like football tournaments, wine tastings, hikes, kayaking, and more.
","lang_code":"en"}

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