Telecommunication Support Specialist with French and English

hace 4 semanas


Barcelona, Barcelona, España Astrea Recruitment A tiempo completo

Astrea Recruitment is committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years.

Our client, a well-established company offering products and services across various fields, is looking for motivated, approachable, and adaptable individuals for the role of Telecommunication Support Agent with French and English (based in Sofia, Bulgaria).

Key Responsibilities:

  • Providing customer support across multiple channels
  • Assisting with administrative and technical inquiries
  • Analyzing and efficiently resolving customer queries on a case-by-case basis
  • Escalating complex cases or calls to relevant departments as needed
  • Regularly updating systems and making necessary changes

Requirements:

  • Great French skills (C1+) and solid English skills (B1)
  • Customer-oriented with a positive and approachable attitude
  • Organized and communicative, able to adapt to different situations
  • Available and motivated to work in shifts, learn, and improve along the way
  • Familiar with MS Office applications

Benefits:

  • Amazing salary: €2,100 - €2,250 gross per month
  • Performance-based bonuses, plus referral bonuses
  • Paid days off and help with relocation from another city to Sofia or from abroad
  • Full-time employment and provided, comprehensive, initial training (during the 1st month)
  • Flexible working hours and transportation assistance for late shifts
  • Additional medical coverage, and food vouchers (€50)
  • Access to Employee Network Groups for learning and connecting with diverse colleagues
  • Multinational environment with strong ties to UK business culture
  • Friendly workplace with a positive atmosphere promoting work-life balance

Why choose Bulgaria?

Bulgaria is an emerging destination for professionals, offering excellent career prospects in industries such as IT, BPO, and finance. With its affordable cost of living and rich cultural life, the country ensures a great work-life balance. Its strategic location in Europe and growing business environment make it an attractive place to develop your career and enjoy a high quality of life.



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